Delinquency Recovery Specialist — Member Solutions (Remote)

Resource One Credit Union; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Resource One Credit Union is seeking a Member Solutions Specialist to minimize loss and maximize recovery for delinquent and potentially delinquent accounts, while building relationships and delivering excellent member service. You will initiate collections, document actions, negotiate payment plans, and coordinate modifications.

Knowledge of FDCPA and related laws is valued, and bilingual Spanish is preferred.

Qualifications

• High school diploma or equivalent.
• 1 year of similar or related experience.
• Bilingual Spanish preferred.

Responsibilities

• Initiates and administers collection actions on delinquent accounts daily.
• Documents all collection actions including calls, payments, and correspondence.
• Negotiates payment arrangements and coordinates loan modifications/work-out agreements.
• Ensures confidentiality of member information and adheres to laws/regulations.
• Communicates with members clearly and professionally about delinquent accounts.
• Reviews accounts for due diligence and recommends repossession or charge-off as needed.
• Stays updated on FDCPA, FCRA, SCRA and credit union policies.
• Assists with training and suggests procedural improvements.
• Provide excellent and courteous service to members.
• Perform skip tracing and ensure prompt recovery of collateral.
• Develop industry contacts to minimize losses.

Skills

Bilingual Spanish

Communication skills

Active listening

Education

High school diploma or equivalent

Job description

Resource One Credit Union is seeking a Member Solutions Specialist to minimize loss and maximize recovery for delinquent and potentially delinquent accounts, while building relationships and delivering excellent member service. You will initiate collections, document actions, negotiate payment plans, and coordinate modifications.

Knowledge of FDCPA and related laws is valued, and bilingual Spanish is preferred.