Associate, Delinquency Management (Loss Mitigation) - Temporary

Oriental Bank; San Juan (PR); On-site; USD 40,000 - 52,000; Full time

Job summary

Oriental Bank is seeking an Associate in Delinquency Management (Loss Mitigation) to support Mortgage, Auto, and Consumer Loss Mitigation operations, ensuring compliant processing of payments, claims, and servicing tasks. The role emphasizes accuracy, regulatory adherence, and customer service.

The position is on-site at Oriental Center in San Juan, Puerto Rico, requiring strong Spanish communication and collaboration with investor representatives and cross-functional teams.

Qualifications

• Two (2+) years of experience in Delinquency Management, Loss Mitigation, Default Servicing, Default Reporting, or related banking functions required.
• Broad knowledge of Loss Mitigation processes and related servicing activities preferred.
• Advanced written and verbal communication skills in Spanish required; proficiency in English desirable.

Responsibilities

• Maintain effective communication with investor representatives and service providers to ensure consultations, requests, and payments are processed timely and accurately.
• Receive, review, analyze, and process Loss Mitigation vendor invoices, ensuring accuracy and preventing duplicate or incorrect payments.
• Process required maintenance activities and reports through internal and external platforms in accordance with investor, agency, and regulatory requirements.
• Ensure proper account maintenance, including system coding and account updates based on workout type and investor requirements.
• Prepare, submit, and follow up on investor claims after Loss Mitigation alternatives are executed to ensure reimbursement of eligible funds and incentives.
• Review and process Prepaid and Unapplied Funds reports in accordance with established procedures, including customer outreach when required.

Skills

Delinquency Management

Loss Mitigation

Regulatory compliance

Analytical skills

Detail oriented

Microsoft Office

Education

Associate degree in Business Administration, Finance, Accounting

Tools

Microsoft Office

Job description

The Associate, Delinquency Management (Loss Mitigation) contributes to the success of Mortgage, Auto, and Consumer Loss Mitigation operations by ensuring system coding, payments, transmittals, solicitations, claims, invoices, and servicing requests are processed in accordance with investor and agency guidelines. This role supports Loss Mitigation team members and business partners by maintaining operational accuracy, regulatory compliance, and service standards while helping deliver an exceptional customer experience. The position works on-site and is based at Oriental Center in San Juan, Puerto Rico.

MAIN DUTIES & RESPONSIBILITIES

• Maintain effective communication with investor representatives and service providers to ensure consultations, requests, and payments are processed timely and accurately.
• Receive, review, analyze, and process Loss Mitigation vendor invoices, ensuring accuracy and preventing duplicate or incorrect payments.
• Process required maintenance activities and reports through internal and external platforms in accordance with investor, agency, and regulatory requirements.
• Ensure proper account maintenance, including system coding and account updates based on workout type and investor requirements.
• Prepare, submit, and follow up on investor claims after Loss Mitigation alternatives are executed to ensure reimbursement of eligible funds and incentives.
• Review and process Prepaid and Unapplied Funds reports in accordance with established procedures, including customer outreach when required.
• Analyze loan accounts following the execution of Loss Mitigation alternatives and coordinate credit bureau corrections, fee adjustments, and related account updates, as applicable.
• Support Loss Mitigation team members and other business units to ensure compliance with service standards, regulatory requirements, and operational objectives.
• Prepare and distribute assigned reports, ensuring accuracy and compliance with established deadlines.
• Other duties may be assigned.

MINIMUM REQUIREMENTS

• Associate degree in Business Administration, Finance, Accounting, or a related field required.
• Two (2+) years of experience in Delinquency Management, Loss Mitigation, Default Servicing, Default Reporting, or related banking functions required.
• Minimum education and experience requirements may be substituted with an equivalent combination of education, training, and relevant experience.
• Broad knowledge of Loss Mitigation processes, Delinquency Management operations, and related servicing activities highly preferred.
• Demonstrated ability to remain current with industry updates, investor requirements, and regulatory changes affecting Delinquency Management operations.
• Experience processing invoices, claims, reimbursements, vendor payments, or investor remittance activities preferred.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Proficiency in Microsoft Office applications, including Word and Excel, required.
• Advanced written and verbal communication skills in Spanish required; proficiency in English desirable.
• Ability to work independently, meet deadlines, collaborate effectively across business units, and maintain a high level of customer service.

WORK AUTHORIZATION & ELEGIBILITY

Legally authorized to work in the US is required.

This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.

Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop.

Each employee is key in the company's success.

Our team consists of an excellent group of people and we believe you could be one of them.

We offer you the opportunity to work and be part of an organization that is dedicated to progress.

We offer diverse employment opportunities that go from internships to executive positions.

We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect.

Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability.

Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to: Compliance_Posters / Labor Laws Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse.

Cada empleado es nuestro factor clave en el éxito de la compañía.

La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos.

Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso.

En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos.

Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado.

Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad.

A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables: Afiches de Cumplimiento/ Leyes Laborales Política de Privacidad de Reclutamiento