Delinquency Control Counselor

TEKsystems; United States; Hybrid; USD 48,712,000 - 57,859,000; Full time

Job summary

TEKsystems in Pensacola, FL is seeking a beginner-to-early-career professional to manage and collect on delinquent Consumer Loan and Credit Card accounts (1–30 days past due). The role emphasizes compliant financial counseling, problem solving, and maintaining members' financial well-being as you resolve account issues.

The position is contract and hybrid based in Pensacola, with a pay rate of $17.00 per hour.

Qualifications

• Experience in a high-volume call center preferred.
• Ability to manage both inbound and outbound calls using an auto-dialer system.
• Experience handling early-stage collections (1 to 30 days delinquent).
• Proficiency with MS Office applications including Excel, Word, and Outlook.

Responsibilities

• Manage delinquent consumer loan and credit card accounts 1–30 days past due.
• Provide financial counseling and identify repayment options.
• Ensure compliance with regulations and company policies.
• Document account activity across multiple systems.

Skills

Customer Service

Verbal and Written Communication

Call Center Operations

Relationship Building

Problem Solving

Financial Counseling

Collections & Account Resolution

Multitasking

Critical Thinking

Education

Bachelor's or Associate's degree preferred

High school diploma with related experience considered

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Position Overview

Responsible for managing and collecting on delinquent Consumer Loan and Credit Card accounts that are 1 to 30 days past due. Ensures compliance with all applicable federal regulations and Credit Union policies while providing financial counseling, resolving account issues, and minimizing potential losses. The role requires strong customer service, problem-solving, and communication skills to help members identify solutions and maintain their financial well-being.

Key Skills

• Customer Service
• Verbal and Written Communication
• Call Center Operations
• Relationship Building
• Problem Solving
• Financial Counseling
• Collections & Account Resolution
• Multitasking
• Critical Thinking

Qualifications

• Experience in a high-volume call center environment preferred.
• Ability to manage both inbound and outbound calls using an auto-dialer system.
• Experience handling early-stage collections (1 to 30 days delinquent).
• Comfortable meeting performance metrics in a fast-paced environment with call volumes of 80 to 120+ calls per day.
• Bachelor's or Associate's degree preferred, especially with retail, sales, or customer-facing experience.
• Equivalent combination of a high school diploma and collections, customer service, or call center experience will also be considered.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to navigate multiple systems simultaneously and accurately document account activity.

Preferred Backgrounds

Candidates with experience in retail, hospitality, sales, banking, or customer service environments.

Ideal Candidate

• Strong communicator with excellent interpersonal skills.
• Demonstrates empathy while maintaining professionalism.
• Resourceful and able to think critically to identify effective solutions.
• Skilled at overcoming objections and negotiating payment arrangements.
• Comfortable building rapport with members and assessing their financial needs.
• Detail-oriented, adaptable, and goal-driven.

Experience Level: Entry Level to Early Career Professionals.

Job Type & Location

This is a Contract position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pensacola,FL.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinnance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.