Deli Operations Lead — Grow Sales & Service

Hannaford Supermarkets; Presque Isle (ME); On-site; USD 36,000 - 48,000; Full time

Job summary

Hannaford Supermarkets in Presque Isle, ME is seeking a lead for the Deli Department to oversee daily operations and support the Assistant Store Manager-Fresh in achieving financial and sales goals.

You will build strong associate and customer relations, model high service standards, and work to grow sales through effective merchandising while ensuring food safety and department appearance meet Hannaford's standards.

Qualifications

• High school diploma or equivalent preferred.
• Retail deli experience preferred.
• Ability to lead and direct others.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Effective interpersonal and organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• Must meet minimum age requirements.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Accredited Food Safety Manager or will need to obtain accreditation within 90 days.

Responsibilities

• Lead the Deli Department operations in accordance with established department standard practices.
• Lead excellent customer service and goodwill by role modelling and providing high standards in customer service and sales building.
• Aid in growing sales through effective merchandising strategies.
• Support department conditions involving appearance, quality, variety, safety, sanitation, and food safety at the highest level.
• Maintain accurate records of production, shrink, sales, and inventory.
• Utilize company tools such as financial reports, scheduling, productivity, ordering, and business information systems.
• Assist in creating and maintaining effective work schedules to meet production and customer service standards as well as associates' personal needs.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet the department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies and established standard practices.
• Perform all other duties and projects as assigned.

Skills

Leadership

Customer service

Communication

Organization

Problem solving

Multitasking

Education

High School Diploma or equivalent

Tools

Food Safety Certification

Job description

Hannaford Supermarkets in Presque Isle, ME is seeking a lead for the Deli Department to oversee daily operations and support the Assistant Store Manager-Fresh in achieving financial and sales goals.

You will build strong associate and customer relations, model high service standards, and work to grow sales through effective merchandising while ensuring food safety and department appearance meet Hannaford's standards.