Deli Operations Lead | Guest Service & Quality

Bennetts Company; Columbus (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Bennetts Company is seeking a proactive Lead Deli role to oversee daily deli operations, direct team members, support their development, and maintain a safe, inclusive workplace focused on guest satisfaction.

You will manage workflow, labor and inventory, shrink reduction, and cost controls, ensure product freshness and food safety, coordinate promotions and displays, and guide staff toward continuous improvement and excellent customer service.

Qualifications

• Leadership ability with experience coaching and developing staff.
• Strong operational and organization skills focused on quality and accuracy.
• Competence in inventory, shrink control, and labor/sales management.
• Knowledge of food handling, safety, and quality standards.
• Excellent customer service and communication skills.

Responsibilities

• Oversee deli operations, ensuring efficient workflow and strong guest service.
• Manage performance across sales, labor costs, inventory levels, and shrink reduction.
• Maintain high food quality standards, including product freshness and safety.
• Coordinate promotions and support product displays.
• Assist guests with selections, answering questions and providing product guidance.
• Foster a positive, inclusive environment and guide team members toward continuous improvement.

Skills

Leadership

Operational skills

Inventory management

Food safety

Customer service

Communication

Job description

Bennetts Company is seeking a proactive Lead Deli role to oversee daily deli operations, direct team members, support their development, and maintain a safe, inclusive workplace focused on guest satisfaction.

You will manage workflow, labor and inventory, shrink reduction, and cost controls, ensure product freshness and food safety, coordinate promotions and displays, and guide staff toward continuous improvement and excellent customer service.