Deli Operations Lead: Customer Experience & Team Development

Kroger Family of Companies; Troy (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Kroger Family of Companies in Troy, MI is seeking a Deli Department Lead to oversee daily operations, ensure fresh, quality selections, and deliver outstanding customer service.

You will train and develop staff, uphold food safety standards, manage inventory, and partner with the Food Service Manager to meet department goals.

The role emphasizes teamwork, adherence to company policies, and commitment to creating a safe, inviting environment for customers.

Qualifications

• Excellent communication and customer service skills.
• Ability to handle stressful situations and multitask.
• Knowledge of basic math for cash handling and inventory.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to team.
• Collaborate with associates to achieve store goals.
• Set performance goals and empower staff to meet them.
• Train and develop associates and participate in appraisals.
• Ensure food safety compliance and proper temperatures.
• Assist in budgeting, inventory, and cost controls.

Skills

Effective communication

Math skills

Stress management

Education

High school diploma or equivalent

Job description

Kroger Family of Companies in Troy, MI is seeking a Deli Department Lead to oversee daily operations, ensure fresh, quality selections, and deliver outstanding customer service.

You will train and develop staff, uphold food safety standards, manage inventory, and partner with the Food Service Manager to meet department goals.

The role emphasizes teamwork, adherence to company policies, and commitment to creating a safe, inviting environment for customers.