Deli Operations Coordinator

Swarthmore Co-op; Swarthmore, Northern (Delaware County, KY); Hybrid; USD 63,370,000 - 71,635,000; Full time

Benefits offered by this job

Full benefits

Profit sharing

Paid time off

Holiday pay

Job summary

Swarthmore Co-op is seeking a Deli Operations Coordinator to oversee daily counter operations, food production, and food safety for an $800K/year deli. Join a hands-on team in a premium market prioritizing local, organic, and sustainable foods, with opportunities to drive menu development and promotions while delivering exceptional customer service.

You’ll lead shifts, train staff, ensure safety, manage technology tools like POS and online ordering, and work to optimize product margins and

Qualifications

• Education: Associate’s degree or formal culinary training required, with strong communication skills.
• Experience: 2–3 years supervisory experience in direct food preparation and customer service.
• Technical skills: Comfortable with basic business software, spreadsheets, scheduling apps, and databases.
• Physical: Able to stand long, bend, lift up to 25 pounds, and operate kitchen equipment.
• Benefits: Paid time off and holidays, plus wellness benefits.

Responsibilities

• Menu creativity & promotions: Develop weekly menus and promotions to boost sales.
• Supervision & leadership: Lead daily shifts, assign tasks, train staff, and resolve issues.
• Food safety compliance: Enforce sanitation and safety standards and ensure legal compliance.
• Business technology: Use POS, email, and online ordering to manage daily transactions.
• Inventory control: Aid in stock counts, place orders, and monitor margins.

Skills

Supervisory experience

Customer service

Technical literacy

Physical stamina

Education

Associate’s degree or culinary training

Tools

POS systems

Scheduling apps

Databases

Job description

Compensation: Starting at $22 per hour plus full benefits; profit-sharing eligible

The Swarthmore Co-op is an award-winning specialty food co-op market in Delaware County looking for a creative new Deli Operations Coordinator. Our Co-op team focuses on local, organic and sustainable foods, and the promotion of healthy lifestyles to our engaged community. Our goal is to create a customer shopping experience that is uniquely gratifying, and second to none. We offer a friendly, progressive team environment that promotes productivity. Our team members have great learning opportunities, flexible schedules, and strong attention to safe operations.

What is the role?

The Deli Operations Coordinator oversees daily counter operations, food production, and food safety standards for our $800K per year deli. This role requires a hands-on leader who balances exceptional customer service in an upscale marketplace, technical proficiency, culinary creativity and a commitment to top quality food. This role drives sales through menu development and promotions, and building customer traffic. Supervises a high-performing team.

What you’ll be responsible for:

• Menu Creativity & Promotions: Bring fresh, creative ideas to the table by developing weekly menu recommendations and designing attractive product promotions to increase sales.
• Supervision & Leadership: Lead daily shifts, assign tasks to counter staff, train new staff, and resolve customer service issues directly.
• Food Safety Compliance: Enforce high sanitation and food safety standards, and maintain compliance with all related state and federal laws. Be familiar with the safe use of kitchen equipment, including knives and slicers, panini presses, fryers, etc.
• Business Technology: Use POS systems, email, and online ordering tools to manage daily transactions.
• Inventory Control: Aid in inventory control, any necessary stock counts, place vendor orders, and track product margins to prevent food waste.

What skills and training you’ll need for the job:

• Education: Associate’s degree in related discipline OR formal culinary training/schooling required. Excellent communication skills needed.
• Experience: Minimum of 2-3 years of demonstrated supervisory experience (e.g., Shift Supervisor, Team Lead) in direct food preparation and customer service. Proven coaching and supervisory skills are a must.
• Technical Skills: Highly comfortable using basic business software, including spreadsheets, scheduling apps, databases. Some exposure to introduction of new technology projects into food retail desired.
• Physical Ability: Capable of standing for longer periods, bending, turning, safely lifting up to 25 pounds, and utilizing necessary kitchen equipment and related facilities.
• Paid Time Off: Two-week annual vacation accrual to start; up to six paid sick days annually.
• Holiday Pay: 3 paid holidays annually plus your birthday off.
• Financial Incentives: Potential end-of-year profit-sharing bonus based on store results.
• Retirement Plan: 401(k) program with an employer match available after one year of service.
• Health & Wellness: Employer-supported healthcare and dental insurance plans plus fully paid coverage for short-term disability, long-term disability, AD&D, and life insurance.
• Tax-Free Savings: Employer-funded Health Savings Account (HSA).

The Swarthmore Co-op team values diversity, and is committed to the principles of equal employment opportunity. We do not discriminate against any qualified candidate on the basis of race, gender, national heritage, age (over 40), religion, sexual orientation or gender identity, and we support the LGBTQ community. We look forward to meeting you!