Deli Manager

Hugos Family Marketplace; East Grand Forks (MN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Holiday Pay

Employee Discount

Job summary

Hugo's Family Marketplace in East Grand Forks, MN, is seeking a Deli Manager to oversee daily deli operations, ensure top-tier customer service, and maintain food safety and quality. This role leads a small team, optimizes inventory, and drives sales and profitability.

You will schedule staff, coordinate with suppliers, train employees, manage ordering and inventory controls, and ensure compliance with health regulations. This position offers full-time hours with benefits.

Qualifications

• High school diploma or GED required.
• Preferred: Associate’s or Bachelor's in related field.
• ServSafe or local health dept certifications preferred.

Responsibilities

• Provide outstanding customer service and resolve inquiries promptly.
• Develop and manage staff schedules for deli operations.
• Oversee merchandising to enhance visibility and drive sales.
• Train staff in food prep, customer service, and safety standards.
• Manage ordering to maintain stock and minimize waste.
• Implement inventory controls to reduce shrinkage and maximize profitability.
• Ensure compliance with food safety and sanitation standards.
• Supervise food preparation ensuring quality and recipes adherence.
• Perform bookwork and maintain records of sales, expenses, and inventory.
• Execute supervisory duties including performance evaluations.

Skills

Leadership

Customer service

Food safety

Inventory management

Team supervision

Scheduling

Communication

Education

High school diploma or GED

Associate’s or Bachelor’s degree in related field

ServSafe certification

Job description

Job Details

Job Location: Hugos Family Marketplace - Store #5 - 14th St NE - East Grand Forks, MN 56721

Position Type: Full Time

Salary Range: $17.00 - $21.00 Hourly

Job Shift: Any

Job Purpose:

The Deli Manager at Hugo's Family Marketplace is responsible for overseeing the daily operations of the deli department, ensuring exceptional customer service, maintaining high standards of food safety and quality, and driving sales and profitability. This role involves managing a team, optimizing inventory, and ensuring compliance with health and safety regulations. The Deli Manager will play a crucial role in creating a welcoming environment for customers and fostering a productive and positive workplace for staff.

Key Responsibilities:

• Provide outstanding customer service by ensuring that all customer inquiries and issues are addressed promptly and professionally.
• Develop and manage employee schedules to ensure adequate coverage and efficient operation of the deli department.
• Oversee merchandising activities to enhance product visibility and appeal, driving sales and customer satisfaction.
• Conduct training sessions for staff to enhance their skills in food preparation, customer service, and compliance with safety standards.
• Manage ordering processes to ensure optimal stock levels and minimize waste, coordinating with suppliers as necessary.
• Implement and maintain inventory control measures to track stock levels, reduce shrinkage, and maximize profitability.
• Ensure compliance with food safety and sanitation standards, conducting regular inspections and audits.
• Supervise food preparation activities to ensure high-quality products and adherence to recipes and standards.
• Perform bookwork and administrative tasks, including maintaining accurate records of sales, expenses, and inventory.
• Execute supervisory duties, including performance evaluations, conflict resolution, and fostering a positive team environment.

Benefits:

• Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount.

Qualifications

Required Education

• High school diploma or GED

Preferred Education

• Associate’s or Bachelor’s degree in food service management, culinary arts, business, or retail management
• Food safety certifications (ServSafe, local health department certifications)

Required Experience

• Minimum of 2–3 years of experience in a deli, grocery, or food service environment

Preferred Experience

• 3–5+ years of deli or food service experience
• Prior supervisory or management experience
• Experience with scheduling, inventory control, and ordering
• Experience enforcing food safety and sanitation standards

Required Skills and Abilities

• Leadership and staff supervision
• Customer service and conflict resolution
• Food preparation and deli product knowledge
• Food safety, sanitation, and health code compliance
• Inventory and cost control
• Time management and organization
• Communication and teamwork
• Problem-solving and decision-making