Deli Dept Leader Trainee: Grow in Retail Ops

Hannaford; Waltham (MA); On-site; USD 26,000 - 38,000; Full time

Job summary

Hannaford Supermarkets in Massachusetts is seeking an experienced Store Manager to lead the assigned department, drive quality, presentation, and exceptional customer service. You will hire, train and coach associates, manage inventory and assets, and promote a culture aligned with Hannaford Strategy.

The role emphasizes strong leadership, financial objectives, and adherence to food safety and sanitation standards, with focus on team performance and store appearance.

Qualifications

• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills and a demonstrated ability to learn multiple tasks and technical requirements.
• Demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates throughout multiple departments.
• College degree or equivalent preferred.
• Certified Food Safety Manager accreditation or will be required to achieve accreditation within the first 90 days of employment.

Responsibilities

• Foster a positive and inclusive environment to retain associates and customers.
• Ensure that all quality standards are met.
• Manage department operations in accordance with established department standard practices.
• Ensure the maintenance of the department's appearance and presentation.
• Hire, train and develop associates to meet the department needs.
• Attain departmental financial objectives.
• Supervise performance of all duties and responsibilities of all assigned department associates.
• Role model outstanding friendly customer service.
• Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department.
• Ensure the maintenance of accurate records of production, shrink, sales and inventory.
• Must be able to meet physical requirements of the position, with or without reasonable accommodations.
• Provide recognition of accomplishments and offer constructive counseling when necessary.
• Treat all co-workers with fairness, dignity, and respect.
• Ensure department associates are properly trained by certified trainers.
• Ensure all company policies and procedures are followed as outlined.
• Develop product knowledge in all areas of the assigned department.
• Use RF (Radio Frequency) unit as needed.
• Retrieve and organize assigned departments product loads.
• Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues.
• Conduct performance appraisals on all department associates according to company standards.
• Maintain effective work schedules to meet production and customer service standards as well as associate's personal needs.
• Understand and use company tools such as: MPP, financial reports, scheduling, ordering and business information systems.
• Ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories.
• Maintain solid communication in the department and throughout the organization.
• Observe and ensure compliance with company sanitation, safety and food safety standards.
• Understand the causes and means for resolving and limiting shrink.
• Have total understanding of the department's standard practice manual and Program Manuals for each assigned departments program.
• Perform all other duties as assigned.

Skills

Store operations

Customer service

Organizational skills

Judgement and decision making

Leadership

Education

College degree or equivalent preferred

Certified Food Safety Manager accreditation or eligible

Job description

Hannaford Supermarkets in Massachusetts is seeking an experienced Store Manager to lead the assigned department, drive quality, presentation, and exceptional customer service. You will hire, train and coach associates, manage inventory and assets, and promote a culture aligned with Hannaford Strategy.

The role emphasizes strong leadership, financial objectives, and adherence to food safety and sanitation standards, with focus on team performance and store appearance.