Deli Dept Lead: Customer Experience & Growth

The Kroger Co.; Madison (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

The Kroger Co. in Madison, WI is seeking a Deli Department Lead to create an outstanding customer experience through exceptional service and a clean, safe environment.

You will help meet department sales and profit goals while upholding QA standards and Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety. You will supervise associates, plan schedules, train staff, and implement promotions in partnership with store management.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handler permit once employed.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Communicate information to associates about company, department and job specifics.
• Establish department performance goals and empower associates to meet targets.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates on performance and participate in appraisals.
• Create a welcoming environment and answer customer questions about products.
• Inform customers of specials and offer samples to encourage item discovery.
• Review quality and freshness of products and take action as needed.
• Plan and execute department business plans and sales promotions.
• Prepare and submit seasonal critiques for management review.
• Manage budgets, expenses and profitability with supervision.
• Schedule price changes and manage inventory processes.
• Ensure proper temperatures and monitor temperature logs.
• Enforce safety programs and report safety risks or incidents.

Skills

Excellent communication

Stress management

Basic math

Education

High School Diploma or GED

Job description

The Kroger Co. in Madison, WI is seeking a Deli Department Lead to create an outstanding customer experience through exceptional service and a clean, safe environment.

You will help meet department sales and profit goals while upholding QA standards and Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety. You will supervise associates, plan schedules, train staff, and implement promotions in partnership with store management.