Deli Department Lead: Guest Experience Champion

Fresh Market Inc.; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access up to 50% of on

401K contribution and company match

Financial Wellness Program

Paid time off & additional time off

Medical, Dental, Vision, Disability &

Job summary

The Fresh Market is seeking a Deli Department Lead to support the Deli Department Manager in delivering an exceptional guest experience. You will lead your team with care, coach performance, and ensure the department looks its best while running smoothly.

You will monitor schedules, manage inventory, and collaborate with other leaders to drive store success. This role emphasizes hospitality, teamwork, and operational excellence in a fast-paced grocery environment.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 18 years of age or older.

Responsibilities

• Monitor labor schedules to meet productivity and budget goals.
• Maintain accurate inventory levels, minimize shrink, and support ordering processes.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach Impeccable Hospitality by actively engaging guests and creating positive experiences.
• Implement merchandising strategies and promotional plans to maximize sales and profitability.
• Analyze department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Leverage available technology to perform these tasks.

Skills

Leadership

Guest service

Communication

Problem solving

Team mentorship

Flexibility

Education

Associate's degree in business, retail management, or related field

Tools

POS systems

Scheduling tools

MS Office

Job description

The Fresh Market is seeking a Deli Department Lead to support the Deli Department Manager in delivering an exceptional guest experience. You will lead your team with care, coach performance, and ensure the department looks its best while running smoothly.

You will monitor schedules, manage inventory, and collaborate with other leaders to drive store success. This role emphasizes hospitality, teamwork, and operational excellence in a fast-paced grocery environment.