Deli Department Lead: Elevate Customer Experience

Kroger; Nampa (ID); On-site; USD 22,042,000 - 30,307,000; Full time

Job summary

Kroger in Nampa, Idaho is seeking a Deli department team member/leader to deliver outstanding customer service and maintain a safe, clean environment. You will help achieve department sales and profits while adhering to quality standards and company values.

Responsibilities include leading associates, scheduling, training, and promoting products through promotions and samples. A strong focus on teamwork and customer care is essential.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate department information to associates and managers.
• Establish department performance goals and empower associates to meet targets.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates and participate in performance reviews.
• Create a welcoming environment and assist customers with questions about products.
• Inform customers of specials and offer samples to encourage discovery.
• Review products for quality and freshness and take action as needed.
• Assist in creating a department business plan to reach results.
• Coordinate promotions with store management and educate staff.

Skills

Customer service

Team leadership

Communication

Conflict resolution

Stress management

Education

High School Diploma or GED

Job description

Kroger in Nampa, Idaho is seeking a Deli department team member/leader to deliver outstanding customer service and maintain a safe, clean environment. You will help achieve department sales and profits while adhering to quality standards and company values.

Responsibilities include leading associates, scheduling, training, and promoting products through promotions and samples. A strong focus on teamwork and customer care is essential.