Deli Department Lead - Customer Experience & Growth

Smith's Food & Drug Centers; West Valley City (UT); On-site; USD 35,000 - 52,000; Full time

Job summary

Smith's Food & Drug Centers is seeking a Deli department lead to deliver outstanding customer service and maintain a safe, clean environment. You will help achieve department sales and profit goals, monitor quality, and supervise daily duties while upholding our core values of respect and integrity.

The role requires strong communication, math basics, stress management, and possibly a food handlers permit upon employment; prior deli or retail experience and leadership skills are preferred.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.
• High School Diploma or GED.
• Any management experience.
• Any deli/retail experience.
• Second language (speaking, reading and/or writing).
• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish department performance goals and empower associates to meet or exceed targets through teamwork.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates on their job performance and participate in the performance appraisal process.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store; respond to questions, make suggestions, and locate products.

Responsibilities

• Create and maintain a safe, clean environment for customers.
• Monitor department functions and activities.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Assist management in preparing the store/department budget and expense control.

Skills

Excellent communication

Stressful situations

Food handler permit

Education

High School Diploma or GED

Management experience

Job description

Smith's Food & Drug Centers is seeking a Deli department lead to deliver outstanding customer service and maintain a safe, clean environment. You will help achieve department sales and profit goals, monitor quality, and supervise daily duties while upholding our core values of respect and integrity.

The role requires strong communication, math basics, stress management, and possibly a food handlers permit upon employment; prior deli or retail experience and leadership skills are preferred.