Deli Bakery Customer Service Specialist

Food Lion; Wesley Chapel (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Wesley Chapel, NC is seeking a Deli Bakery Associate to provide quality customer service, maintain department standards, and maximize sales through attentive service.

You will follow standard procedures for product handling, sanitation, and safety, and use store tools to manage inventory and ordering. This role requires a reliable team player with strong communication and physical stamina to stand and lift, with the ability to learn multiple tasks.

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
• Courteous and helpful to other associates.
• Follows all technical manuals for processing of product, label placement, etc.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
• Ensures proper sanitation of department, equipment and proper food handling/preparation.
• Understand and use company tools such as ACIS and ordering (CAO).
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
• Understand and follow Food Safety and Workplace Safety guidelines and procedures.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
• Ensure compliance with local, state and federal regulations.
• Wear the Food Lion uniform, name badge, neat appearance, and dress code adherence.
• Complete Computer Based Training (CBT), Training Packet and Training Aid courses.
• Perform all other duties as assigned.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Willingness to learn

Problem solving

Physical stamina

Education

High school diploma or equivalent

Job description

Food Lion in Wesley Chapel, NC is seeking a Deli Bakery Associate to provide quality customer service, maintain department standards, and maximize sales through attentive service.

You will follow standard procedures for product handling, sanitation, and safety, and use store tools to manage inventory and ordering. This role requires a reliable team player with strong communication and physical stamina to stand and lift, with the ability to learn multiple tasks.