Deli & Bakery Customer Service Specialist

Food Lion; Lumberton (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Lumberton, NC is seeking a Deli Bakery Associate to provide quality customer service and maintain department standards. You will assist with product preparation, display, sanitation, and safety while using company tools and following policies.

The role emphasizes fast, friendly service, adherence to guidelines, and teamwork with store associates to ensure a positive shopping experience.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
• Courteous and helpful to other associates.
• Follows all technical manuals for processing of product, label placement, etc.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
• Ensures proper sanitation of department, equipment and proper food handling/preparation.
• Understand and use company tools such as ACIS and CAO.
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
• Understand and follow Food Safety and Workplace Safety guidelines and procedures.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Report all associate and customer accidents in accordance with established procedures to the Manager on Duty.
• Ensure compliance with local, state and federal regulations.
• Wear the Food Lion uniform with name badge, neat appearance, and dress code adherence.
• Complete Computer Based Training (CBT), Training Packet and Training Aid courses.
• Perform all other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Customer service

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Tools

ACIS

CAO

Job description

Food Lion in Lumberton, NC is seeking a Deli Bakery Associate to provide quality customer service and maintain department standards. You will assist with product preparation, display, sanitation, and safety while using company tools and following policies.

The role emphasizes fast, friendly service, adherence to guidelines, and teamwork with store associates to ensure a positive shopping experience.