Deli & Bakery Customer Service Specialist

Food Lion; Henderson (NC); On-site; USD 23,000 - 32,000; Full time

Job summary

Food Lion in Henderson, NC is seeking a Deli Bakery team member to provide quality customer service, maintain standards, and maximize sales through friendly, efficient service in the deli department.

You will handle product processing, labeling, sanitation, safety, and use company tools like ACIS/CAO; adherence to policies and local regulations; wear uniform; complete CBT and training; and support a positive shopping experience.

Qualifications

• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
• Courteous and helpful to other associates
• Follows all technical manuals for processing of product, label placement, etc.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Ensures proper sanitation of department, equipment and proper food handling/preparation
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Interpersonal skills

Organizational skills

Communication

Customer service

Problem solving

Multitasking

Education

High school diploma

Job description

Food Lion in Henderson, NC is seeking a Deli Bakery team member to provide quality customer service, maintain standards, and maximize sales through friendly, efficient service in the deli department.

You will handle product processing, labeling, sanitation, safety, and use company tools like ACIS/CAO; adherence to policies and local regulations; wear uniform; complete CBT and training; and support a positive shopping experience.