Delaware Client Service Specialist

Capitol Services, Inc.; Dover, Northern (DE, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Discretionary bonus

Medical plans (3 options)

Employer-paid benefits

401(k) with employer contribution

Paid time off

Company events & development

Work-life balance encouragement

Job summary

Capitol Services in Dover, DE is seeking a Delaware Client Service Specialist to support corporate filings and document retrieval from 9am–6pm EST, Monday–Friday, in-office. You will interact with clients and colleagues, manage orders, and ensure accuracy in filings and invoicing.

Ideal candidates have 5+ years in nationwide corporate filings, strong DCIS knowledge, and excellent communication. We offer competitive hourly pay, benefits, and an emphasis on work-life balance.

Qualifications

• 5+ years of experience in nationwide corporate filings and document retrieval, including DCIS familiarity.
• Strong organizational and time management skills with ability to multi-task and meet deadlines.
• Excellent verbal and written communication, professional and courteous with clients and colleagues.
• Adaptable and eager to learn new tools and processes in a fast-paced environment.

Responsibilities

• Communicate with clients, coworkers, correspondents, and jurisdiction employees clearly and professionally.
• Provide direct Delaware office coverage and access to the state filing system.
• Build transactions in systems and route order components to teammates or state offices.
• Access public record websites to file and retrieve documents.
• Review, prepare, and submit filings with attention to rules and regulations.
• Generate client proposals with fees and turnaround expectations.
• Maintain accurate records for invoicing and traceability.

Skills

5+ years corporate filings

DCIS familiarity

Excellent communication

Time management

Team player

Adaptable

Microsoft Office

Adobe PDF

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Adobe PDF

Job description

We don’t believe in automated phone systems. If you’re looking for a career and a company that fosters real, tangible relationships with clients and coworkers, you’re probably our kind of person! With Capitol Services, you will be able to work with people you know and trust. Under the continued leadership of our original co-founders, and due to a strong employee and customer-focused identity, Capitol Services is committed to our culture and the people who make us different.

"We have great people working at this company from coast to coast and I can always rely on my immediate team members and my team members in other offices to help and assist me when needed." – Lucky Y. – Sacramento, CA

Join the Capitol Services Team

Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly care about the work we do and the people we do it for. If that sounds like an environment you’d like to be a part of, we’d love to talk to you! Capitol Services is an Equal Opportunity Employer.

Applicants have rights under Federal Employment Laws.

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

IMPORTANT NOTICE:

All Capitol Services recruitment communications come exclusively from @capitolservices.com email addresses and are supported by ClearCompany Talent Management. Please be cautious of job offers from other domains, messaging apps, or personal accounts.

Capitol Services is currently seeking a Delaware Client Service Specialist to join our growing team!

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.

Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer.

About the role: You will be working in our Dover, DE location providing support and service to clients by receiving and processing orders related to corporate public record filings and document retrieval. This role involves working full-time and in-office from 9am to 6pm EST, Monday through Friday.

What you will do:

• Communicate with clients, coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner
• Regular, late coverage in our Delaware office for direct, online access to utilize the state filing system
• Utilize systems to "build" transactions and release various portions of the order to coworkers, correspondents, or state/county offices for processing
• Access public record websites to file and retrieve publicly recorded documents
• Review, prepare, and submit filings, paying close attention to rules and regulations
• Generate proposals for clients, including fees and turnaround expectations
• Maintain clear records throughout transactions to ensure accurate results and invoicing

Who you are:

• Experience: You have direct and relevant industry experience in nationwide corporate transactions, including, but not limited to, formation, qualification, merger, conversion, amendment, withdraw, and dissolution filings. You are familiar with the Delaware Corporate Information System ("DCIS").
• Preferred: You have 5+ years of experience in corporate public record filings and document retrieval.
• Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have a strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion.
• Excellent communication skills: You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with clients, coworkers, correspondents, and others.
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude: You demonstrate a positive attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
• Reliable: You are able to work during our regular business hours in our Dover office. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
• Technical competencies: You are comfortable using Microsoft Software (Outlook, Word, and Excel) and interacting with Adobe PDF documents.
• Office environment: You are able to remain in a stationary position 75% of the time and work 100% onsite.

What we offer you:

• $26.00 to 35.00 hourly rate
• Discretionary bonus awarded annually, depending on company and individual-level performance, typically 4 weeks of pay
• 3 medical plans to choose from including a 100% employer-paid option for the employee
• 100% employer-paid medical, dental, and vision benefits for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• Encouraged work-life balance including 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
• Office team events and learning development opportunities

"Every time I talk about my job and the awesome company I work for people want to know if we’re hiring!"– Christine J. – Austin, TX

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