DEI Development Manager WMS2 / Internal Only

State of Washington; Olympia (WA); Hybrid; USD 95,000 - 130,000; Full time

Job summary

State of Washington seeks a DEI Development Manager to lead statewide learning programs, ensuring accessible, high‑quality training for a diverse public workforce. You will collaborate with program owners to keep content current and impactful, and you will advance inclusive facilitation practices across DES.

Collaboration with agencies, designing scalable curricula, and applying adult learning principles are central to this role, with travel statewide as needed to support implementation.

Qualifications

• Advanced cultural competency and DEI concepts applied to decisions and services.
• Experience leading professional teams, tracking program outcomes, and establishing quality assurance for training delivery.
• Knowledge of adult learning principles and instructional design methods.

Responsibilities

• Lead delivery and implementation of DEI enterprise learning programs across Washington.
• Ensure learning experiences are accessible, scalable, and effective for a diverse workforce.
• Develop and maintain curriculum, provide trainer coaching, and ensure curriculum fidelity.
• Monitor program performance, analyze learner feedback, and guide improvements in content and delivery.
• Coordinate partnerships across agencies to promote learning opportunities statewide.
• Model inclusive leadership and facilitate training sessions with a focus on engagement.

Skills

Advanced cultural competency

Facilitation skills

Team leadership

Program outcomes tracking

Quality assurance for training

Curriculum development

Adult learning principles

Learning technologies

Problem solving with diverse learners

DEI practices

Education

Instructional design / adult learning education

Tools

Learning technologies

Job description

This posting is open to internal Department of Enterprise Services (DES) employees only.

You must reside in the state of Washington and have the ability to travel to in-person activities, meetings, and events as needed for business purposes.

Schedule:

This flexible/hybrid position is scheduled Monday to Friday, 8:00 a.m. to 5:00 p.m.; flexibility in schedule is possible depending on workload and demand.

Travel Requirements

Statewide travel is required as needed to various locations across the state. Limited overnight travel will be required.

Who We Are:

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

What you will be doing:

The DEI Training Teamprovides instructor-led training for statewide required courses, including DEI training. The team creates welcoming learning spaces where employees can build skills, gain confidence, and grow as leaders. This work supports the DES mission by helping state employees learn the tools they need to serve the public well, work respectfully with others, and make thoughtful decisions.

As the DEI Development Manager, you will work with program owners and designers to keep training clear, current, and useful so employees across Washington can do their jobs effectively and responsibly. You will be responsible for leading the delivery and implementation of DEI enterprise learning programs, ensuring high-quality, accessible, and scalable learning experiences that support the development of a respectful and inclusive public service workforce.

Customer service is vitally important to this position; as a result, it is an expectation that professional and respectful working relationships are sustained with all stakeholders and customers. You will be working collaboratively with diverse groups of staff, business partners and stakeholders.

Some of what you’ll enjoy doing includes:

• Translate statewide DEI and leadership development goals into scalable, easy-to-use training and development curricula.
• Build strong partnerships across agencies and divisions to promote, coordinate, and expand learning opportunities statewide.
• Serve as a subject matter expert and trusted resource for enterprise learning, DEI development, and inclusive facilitation practices.
• Oversee the design, delivery, and evaluation of learning programs, ensuring they are accessible, relevant, and effective for a diverse workforce.
• Establish trainer qualifications, provide training and coaching for trainers, and maintain quality assurance standards for all deliveries.
• Apply adult learning principles, human-centered design, and evidence-based instructional strategies in all learning solutions.
• Lead and facilitate the work of the DEI Team—including mandated and required training programs such as DEI Training to meet program goals, maintain curriculum fidelity, and support continuous improvement.
• Facilitate learning sessions as needed, modeling engagement, inclusion, and effective instructional practice.
• Monitor program performance, analyze learner feedback, and use data to guide improvements in content, delivery, and learner experience.
• Ensure all learning delivery aligns with DES mission, statewide policies, accessibility standards, and enterprise expectations.
• Support change management efforts by preparing trainers and learners for new or updated enterprise initiatives.
• Develop and maintain clear processes, guidance, and documentation for enterprise learning delivery.
• Mentor and support facilitators in building their skills, confidence, and readiness to deliver statewide curriculum.
• Promote a culture of learning, equity, and service by modeling professionalism, stewardship, and inclusive leadership.

Required Education, Experience, and Competencies

Relevant experience and/or education totaling at least nine (9) years:

• Relevant experience includes: Advanced cultural competency, meaning the ability to understand, respect, and work effectively with people from different cultures, backgrounds, identities, and lived experiences, and to apply that understanding when making decisions, communicating, and delivering services. Experience should also include applying diversity, equity, and inclusion (DEI) practices; strong facilitation skills; leading professional teams; tracking program outcomes; establishing criteria and providing quality assurance for training delivery; developing and evaluating curriculum; and direct experience applying adult learning principles and learning technologies. Relevant experience also includes solving complex problems and using feedback from diverse learners to improve training, programs, and services.
• Relevant education includes coursework, a degree, or other formal education focused on instructional design, adult learning or adult education, education, human resources, organizational development, learning and development, or a related field.

AND

• Excellent verbal and written communication skills.
• Experience monitoring budgets, including funding, fee revenue, and expenses and adhering to business practices for a balanced budget.

Equity Competencies

State of Washington Employees contribute to ensuring services, programs, workplaces, and interactions are responsive, respectful, accessible, and effective to the people and communities we serve. Employees are expected to:

• Take action to learn and Grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.
• Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.

Preferred/Desired Education, Experience, and Competencies:

• Experience with the marketing of products or services for broad adoption orengagement.
• Experience applying learning methodologies and ADDIE/SAM instructional design.
• Experience developing or implementing quality assurance for program effectiveness.
• Experience monitoring budgets, including funding, fee revenue, and expenses and adhering to business practices for a balanced budget.
• Additional experience in the required knowledge, skills, and abilities.
• Certification in any of the following:
• ATD Master Trainer,
• Military Instructor/Facilitation identifications (Master Trainer, Small Group Leader, Leadership School Instructor, Writer Developer Certified)
• Finance Certifications such as Certified Defense Financial Manager
• Certified Government Financial Manager
• Lean Six Sigma
• Cost Management Course
• IDI certifications

Opportunity for All:

Washington state celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact us:

For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at [e-mail].

Applicants who are deaf or hard of hearing may call7-1-1 or 1-800-833-6388 or access the Washington Relay Service.