Defined Benefit Client Success Manager - (Virtual US)

Alight Solutions; Illinois; Hybrid; USD 44,000 - 71,000; Full time

Job summary

An established industry player is seeking a Defined Benefit Client Success Manager to oversee client operations and ensure high-quality service delivery. This role involves managing client relationships, addressing complex inquiries, and leading projects to enhance operational performance. The ideal candidate will possess strong analytical and communication skills, with a proven track record in project management and client relationship management. Join a dynamic team that values diversity and inclusion while offering a comprehensive rewards package and flexible working arrangements. This is an exciting opportunity to make a meaningful impact in a growing global organization.

Benefits

Health Coverage Options

Retirement Plans

Continuing Education and Training

Flexible Working Arrangements

Vacation and Sick Leave

Maternity, Paternity & Adoption Leave

Qualifications

• 3+ years in defined benefit plan administration required.
• Proven project management and client relationship skills essential.

Responsibilities

• Manage day-to-day operations for assigned clients and ensure quality service delivery.
• Drive efficiency and standardization in service delivery using data.

Skills

Client Relationship Management

Project Management

Analytical Skills

Effective Communication

Data Reporting

Organizational Skills

Education

Bachelor's Degree in Business

Job description

Defined Benefit Client Success Manager

Are you a fast learner who is fascinated by Client interactions?

Are you a talented project manager looking to build your skills working with high profile clients?

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

About the Role

The Defined Benefit Client Success Manager has overall accountability for day-to-day operational performance for their aligned client(s). The Client Success Manager manages the operations teams to deliver quality administrative services, partnering with other support areas such as technology, customer care, etc. The DB Client Success Manager will be the main point of contact for the client on daily service delivery and supports their Senior Client Manager/Client Leader in delivering best in class solutions for their client(s).

Responsibilities

1. Utilize expert knowledge of DB to interpret complex client requirements
2. Address questions related to unique situations, participant inquiries, client escalations and requirements
3. Drive stable and consistent delivery from Alight’s internal and external partners, using data to influence standardization and process innovation
4. Manage ad hoc client projects such as spins, freezes and acquisitions
5. Validate iCAT results
6. Communicate and manage eCAT with client
7. Partner with Oversight & Excellence to reduce total cost to serve by identifying opportunities to reduce demand and drive efficiency
8. Communicate regularly with day-to-day client contact on delivery and projects
9. Act as point of contact to other groups such as Customer Care and Shared Services for client specific items

Requirements

1. 3+ years of experience in defined benefit plan administration
2. 3+ years direct experience in client relationship management and project management
3. Effective communication and influencing skills on domain and technical matters, internally and externally
4. Proven analytical abilities and attention to detail when working with complex data
5. Solutions oriented and ability to report data to stakeholders
6. Advanced management and organizational skills with ability to adapt to change

Education

Bachelor’s degree (business context preferred) or equivalent work experience required

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Diversity and Inclusion: Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail].

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

Salary Pay Range: Minimum: 44,600 USD / Maximum: 70,800 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography.