Pension Risk Transfer - Senior Client Success Manager- (Virtual US)

Alight Solutions; Illinois; Hybrid; USD 55,000 - 89,000; Full time

Job summary

An established industry player is seeking a Senior Client Success Manager to lead operational performance for high-profile clients. This role requires a dynamic individual who can manage client relationships and drive project success while navigating complex regulatory landscapes. You will leverage your expertise in Pension Risk Transfer to consult with clients and internal teams, ensuring top-notch service delivery. Join a forward-thinking company that values diversity, offers flexible working arrangements, and provides a comprehensive benefits package to support your well-being. If you're passionate about making a difference and helping clients succeed, this opportunity is for you.

Benefits

Flexible Working Arrangements

Health Coverage Options

Wellbeing Programs

Retirement Plans

Continuing Education and Training

Maternity and Paternity Leave

Voluntary Benefit Options

Qualifications

• 5+ years in Pension Risk Transfer or Defined Benefit plan administration.
• Strong client relationship management and project management experience.

Responsibilities

• Manage day-to-day operational performance for assigned clients.
• Serve as a subject matter expert on industry regulations and best practices.
• Drive stable delivery from internal and external partners.

Skills

Client Relationship Management

Project Management

Pension Risk Transfer Knowledge

Communication Skills

Influencing Skills

Education

Bachelor's Degree

Job description

Pension Risk Transfer - Senior Client Success Manager

Are you a fast learner who is fascinated by Client interactions?

Are you a talented project manager looking to build your skills working with high profile clients?

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People– be empathetic and help create a place where everyone belongs.

Grow with purpose– be inspired by our higher calling of improving lives.

Be Alight– act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

About the Role

The PRT Senior Client Success Manager has overall accountability for day-to-day operational performance for their aligned client(s). The individual manages the operations teams to deliver quality administrative services. Additionally, they provide expert consultation, shape decisions, and uncover revenue growth opportunities by understanding client needs. This will require indirect control and influence of internal teams to convey Alight’s stance on pertinent industry relevant updates. Finally, this individual may support additional Client Managers, while leveraging their aligned Client Leader to deliver a best-in-class solution for their client(s).

Responsibilities

• Serving as subject matter expert on Defined Benefit and Pension Risk Transfer regulations, compliance requirements, and industry best practices. Effectively consult and present to external leader roles on onboarding strategies, administrative considerations, and legislative landscape.
• Staying informed about market trends, legislative changes, and emerging technologies in the retirement benefits space.
• Utilizing expert knowledge of PRT/DB to interpret complex client requirements.
• Support new Group Annuity Contracts from insurers.
• Driving stable and consistent delivery from internal and external partners. Leverage data to influence and improve process innovation.
• Managing ad hoc client projects while also validating outcomes.
• Partnering with Oversight & Excellence to reduce total cost. Doing this by identifying opportunities to reduce demand, improve delivery model cost, drive efficiency, and leverage scale.
• Collaborating with Renewal Executives and Client Leader to prepare renewals. This includes gauging pulse of key stakeholders and decision-makers to expand or upsell current solution offerings.
• Communicating regularly with client’s contacts at all levels of the organization.

Requirements

• 5+ years of experience in Pension Risk Transfer or Defined Benefit plan administration.
• 5+ years direct experience in client relationship management and project management.
• Possess the ability to work with and influence all areas of the client delivery business, across all stakeholders, and to best meet the outcomes for the client.
• Possess the ability to anticipate the needs of client based on extensive industry and client knowledge. Identify and lead team through changes, supporting the goals of the client.
• Possess effective communication and influencing skills on domain and technical matters, internally and externally.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail].

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Salary Pay Range

Minimum: 55,800 USD

Maximum: 88,500 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits