Deficiency Tracking/Suspension Analyst

Hackensack Meridian Health; Montgomery Township (NJ); On-site; USD 25,000 - 35,000; Full time

Job summary

Hackensack Meridian Health in New Jersey is seeking a Deficiency Tracking/Suspension Analyst to compile, organize, and analyze patient medical records for inpatient and outpatient services. The position is on-site, Monday through Friday, 8:00 AM to 4:30 PM, with HM-related regulatory compliance responsibilities.

The role emphasizes HIM/medical record experience, chart reconciliation in Epic, and collaboration with nursing and ancillary staff to resolve deficiencies and ensure accuracy and

Qualifications

• High School diploma or GED or equivalent.
• Good organizational and communication skills.
• Computer literate with basic software proficiency.
• Excellent written and verbal communication abilities.
• Proficient in Microsoft Office and Google Suite.

Responsibilities

• Manage paper records and ensure charts are accounted for in Epic.
• Communicate with staff to resolve status of discharged charts.
• Prepare records for scanning and ensure data integrity.
• Perform quality control on scanned images and reindex as needed.
• Assist with releases of information and MyChart support.
• Adhere to organizational standards and complete assigned duties.

Skills

Good organizational skills

Communication skills

Written and verbal communication

Computer literate

Microsoft Office

Google Suite

Education

High School diploma or GED

Health information experience (preferred)

Tools

Microsoft Office

Google Suite

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Deficiency Tracking/SuspensionAnalystis responsible for compiling, organizing and analyzing patient medical records for Hospital Inpatient and Hospital Outpatient services to support the network goals for accuracy, timeliness and completeness for purposes of continued patient care, revenue and compliance with Centers for Medicare & Medicaid Services (CMS), New Jersey Department of Health (NJDOH), The Joint Commission (TJC) and the Hackensack Meridian Health (HMH) Network policies and procedures.

HIM/Medical record experience is preferred. This is an on-site role, Monday to Friday, from 8:00 AM to 4:30 PM.

Responsibilities

A day in the life of a Deficiency Tracking/SuspensionAnalystat Hackensack Meridian Health includes:

• Retrieves paper records of all discharged patients from the nursing units in each campus. 2
• nsures all discharged charts are accounted for, utilizing the Chart Reconciliation work queue in Epic.
• Creates a list of all charts not received and communicates with nursing and ancillary staff to resolve status.
• Organizes and assembles charts to remove documents that should not be scanned into the legal medical record and ensures that each page has the correct patient information.
• Prepares medical records for scanning including labeling of documents removing staples and tape.
• Scans documents into the legal medical record ensuring the complete original document is scanned appropriately for data integrity.
• Performs quality control (QC) of all scanned images for accuracy of the patient chart- image is exact replica of the original paper document. Rescans and reindexes original document when necessary according to procedure.
• Investigates, analyzes, verifies patient information utilizing multiple hospital computer applications to perform Document Corrections to maintain the accuracy and integrity of the patient record.
• Assists with medical record merging of potential duplicates as necessary and accurately completes potential duplicate merges as per departmental policy.
• Accurately reviews and analyzes HI deficiencies in Epic with a 98% accuracy rate which includes selecting the responsible physician(s).
• Performs re-analysis of records accurately ensuring information meets regulatory requirements regarding content.
• Continuously monitors and reviews Chart Deficiency work queues ensuring timeliness and accuracy.
• As appropriate, performs physician suspension process by sending notification to the providers on their delinquent records.
• Assists physicians in the completion of their medical record deficiencies as needed.
• Performs release of information as necessary.
• Assists patients with MyChart issues, providing verification codes, password assistance, and proxy access.
• On a timely basis, requests archived medical records from the storage vendor as needed.
• Answers the telephone within three rings identifying self and the department.
• Responds professionally and addresses the caller's needs appropriately.
• Routes medical record requests received to the ROI vendor.
• Advises Coordinator or Supervisor on situations requiring follow-up.
• Required to meet specific performance metrics of productivity, accuracy and quality assurance.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Good organizational and communication skills.
• Computer literate.
• Excellent written and verbal communication skills.
• Proficient computer skills including such as Microsoft Office and Google Suite platforms.
• This role can and may require you to bend, lift, and carry up to 10lbs of weight for extended periods of time.
• This role can and may require you to walk and/or travel as needed to different floors, buildings, and sites within the HMH network to retrieve necessary documentation.

Education, Knowledge, Skills and Abilities Preferred:

• Experience in health information or health care or related field.

Starting Minimum Rate

Minimum rate of $21.73 Hourly

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.