Supervisor, Health Information Operations

Hackensack Meridian Health; Brick Township (NJ); On-site; USD 73,000 - 91,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Hackensack Meridian Health is seeking a Supervisor of Health Information Operations to lead the HI Analysts in chart processing and deficiency tracking. The role ensures compliance with CMS, TJC, HIPAA, and NJDOH, serving as a liaison for HI vendors and internal teams.

Responsibilities include supervising daily HI operations, supporting patients with MyChart, training staff, evaluating performance, and coordinating with other departments to resolve chart issues.

Qualifications

• Minimum of 3 years supervisory position in the Health Information Department.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office and Google Suite.
• Experience with Epic or similar health information systems is preferred.

Responsibilities

• Supervise daily HI operations including chart processing, scanning, and retention.
• Assist patients with MyChart issues and access credentials.
• Ensure training for HI team members and conduct performance evaluations.
• Monitor HI team workload and maintain Epic queues within turnaround times.
• Coordinate with other departments to resolve chart-related issues.

Skills

Supervisory experience

Communication skills

Microsoft Office

Google Suite

Education

Associates Degree in HIM

High School Diploma / GED

Tools

Epic

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Supervisor, Health Information Operations oversees the daily activities and operations of the Health Information (HI) Analysts for chart processing/ scanning and deficiency tracking/ suspension. Works cooperatively with the Mgr, Deficiency Tracking/Susp and Mgr, Chart Processing/Scanning in the implementation of the network's strategies. Responsible for ensuring compliance with Centers for Medicare & Medicaid Services (CMS), The Joint Commission (TJC), Health Insurance Portability and Accountability Act (HIPAA), New Jersey Department of Health (NJDOH) regulatory requirements and HMH policies and procedures. Serves as a resource for team members and acts as the liaison for any HI vendors.

Registered Health Technician (RHIT) or Registered Health Administrator (RHIA) credentialed applicants are strongly preferred.

Responsibilities

A day in the life of a Supervisor, Health Information Operationsat Hackensack Meridian Health includes:

• Supervises the daily HI operations which includes but not limited to chart pick up, discharge desk, assembly, chart preparation, scanning, quality control document correction, archiving/retention of medical records, chart completion, deficiency tracking and physician suspension.
• Assists patients with MyChart issues, providing verification codes, password assistance, and proxy access.
• Responsible for ensuring adequate training and education is received by the HI team members
• Prepares and conducts performance evaluations for team members with oversight by the Mgr, Deficiency Tracking/Susp and Mgr, Chart Processing/Scanning.
• Informs the Mgr, Deficiency Tracking/Susp and Mgr, Chart Processing/Scanning on team member performance and assists with identifying training opportunities.
• Provides feedback and recommendations for team member progressive disciplinary actions and recognition.
• Monitors the daily workload ensuring work queues in Epic are maintained and completed within turnaround time.
• Coordinates with other departments in resolving issues such as missing charts or portions of charts (loose documentation).
• Supervises scheduling of team members, monitoring productivity and quality of the HI Analysts.
• Recommends changes to the HI Operations Policies and Procedures as work flows and duties change.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 3 years supervisory position in the Health Information Department.
• Proficient in computer skills.
• Excellent written and verbal communication skills.
• Proficient computer skills such as Microsoft Office and Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Associates Degree in Health Information Management (HIM) or health related field.

Starting Minimum Rate

Minimum rate of $73,153.60 Annually

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.