Deficiency Tracking/Supervisor Analyst

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 25,000 - 35,000; Full time

Job summary

Hackensack Meridian Health is seeking a Deficiency Tracking/Supervisor Analyst to compile, organize, and analyze patient records for hospital inpatient and outpatient services. The role requires onsite presence across multiple hospital sites, strong computer skills, and attention to data accuracy to support CMS, NJDOH, TJC, and network policies.

The position emphasizes record retrieval, chart reconciliation in Epic, and handling deficiencies with coordination across clinical staff.

Qualifications

• Must have strong organizational and communication abilities.
• Proficient with standard computer software and hospital systems.
• Excellent written and verbal communication skills.
• Ability to bend, lift up to 10 lbs, and travel within the network.
• Onsite role requiring presence in hospital environments.

Responsibilities

• Retrieves and organizes discharged patient records from hospital units.
• Ensures charts are accounted for and reconciled in Epic charts queue.
• Prepares records for scanning with proper labeling and removal of staples.
• Performs QC to ensure scanned images match original documents.
• Resolves record deficiencies and communicates with staff to close gaps.
• Assists with release of information and patient MyChart issues as needed.

Skills

Organizational skills

Communication skills

Computer literate

Microsoft Office/Google Suite

Attention to detail

Physical stamina

Education

High school diploma or GED

Health information/related field experience

Job description

Overview

Our team members are the heart of what makes us better.

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Deficiency Tracking/Supervisor Analyst is responsible for compiling, organizing and analyzing patient medical records for Hospital Inpatient and Hospital Outpatient services to support the network goals for accuracy, timeliness and completeness for purposes of continued patient care, revenue and compliance with Centers for Medicare & Medicaid Services (CMS), New Jersey Department of Health (NJDOH), The Joint Commission (TJC) and the Hackensack Meridian Health (HMH) Network policies and procedures.

This is a fully onsite role. This position requires record retrievals from various areas of the hospital. Strong computer and communication skills preferred.

Responsibilities

A day in the life of a Tracking/Supervisor Analyst at Hackensack Meridian Health includes:

• Retrieves paper records of all discharged patients from the nursing units in each campus. 2
• nsures all discharged charts are accounted for, utilizing the Chart Reconciliation work queue in Epic.
• Creates a list of all charts not received and communicates with nursing and ancillary staff to resolve status.
• Organizes and assembles charts to remove documents that should not be scanned into the legal medical record and ensures that each page has the correct patient information.
• Prepares medical records for scanning including labeling of documents removing staples and tape.
• Scans documents into the legal medical record ensuring the complete original document is scanned appropriately for data integrity.
• Performs quality control (QC) of all scanned images for accuracy of the patient chart- image is exact replica of the original paper document. Rescans and reindexes original document when necessary according to procedure.
• Investigates, analyzes, verifies patient information utilizing multiple hospital computer applications to perform Document Corrections to maintain the accuracy and integrity of the patient record.
• Assists with medical record merging of potential duplicates as necessary and accurately completes potential duplicate merges as per departmental policy.
• Accurately reviews and analyzes HI deficiencies in Epic with a 98% accuracy rate which includes selecting the responsible physician(s).
• Performs re-analysis of records accurately ensuring information meets regulatory requirements regarding content.
• Continuously monitors and reviews Chart Deficiency work queues ensuring timeliness and accuracy.
• As appropriate, performs physician suspension process by sending notification to the providers on their delinquent records.
• Assists physicians in the completion of their medical record deficiencies as needed.
• Performs release of information as necessary.
• Assists patients with MyChart issues, providing verification codes, password assistance, and proxy access.
• On a timely basis, requests archived medical records from the storage vendor as needed.
• Answers the telephone within three rings identifying self and the department.
• Responds professionally and addresses the caller's needs appropriately.
• Routes medical record requests received to the ROI vendor.
• Advises Coordinator or Supervisor on situations requiring follow-up.
• Required to meet specific performance metrics of productivity, accuracy and quality assurance.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Good organizational and communication skills.
• Computer literate.
• Excellent written and verbal communication skills.
• Proficient computer skills including such as Microsoft Office and Google Suite platforms.
• This role can and may require you to bend, lift, and carry up to 10lbs of weight for extended periods of time.
• This role can and may require you to walk and/or travel as needed to different floors, buildings, and sites within the HMH network to retrieve necessary documentation.

Education, Knowledge, Skills And Abilities Preferred

• Experience in health information or health care or related field.

Compensation

Minimum rate of $21.73 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market‑competitive total rewards package.

Job Duties

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non‑discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.