Defense IAM Access Management Analyst

CompTech Computer Technologies; Dayton (OH); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Benefits

PTO

401k matching

Job summary

CompTech is seeking an IAM Access Management Analyst in Dayton, OH (WPAFB) on-site to support the Defense Logistics Agency with DoD-compliant identity and access management. You will provide front-line IT support, manage user access, and coordinate with security, infrastructure, and operations teams in a fast-paced defense environment.

The role requires 2+ years in customer service or IT support, 1+ year in a help desk, and a DoD 8140 IAT-Level II certification (Security+ CE, CySA+, SSCP, or

Qualifications

• Minimum two (2) years of experience in a customer service or technical support role.
• Minimum one (1) year of experience in a help desk or IT support environment.
• Experience supporting enterprise users in secure or regulated environments preferred.
• Experience working with ticketing systems and incident tracking tools preferred.
• Active DoD 8140 IAT-Level II compliant certification (Security+ CE, CySA+, SSCP, CASP+ CE, CCNA Security, CND, GSEC, GICSP, CISSP or Associate, GCED, GCIH, CCNP Security) required.

Responsibilities

• Provide technical support to end users for computer, application, system, device, account access, and hardware-related issues.
• Troubleshoot and resolve technical issues of moderate complexity involving user access, authentication, connectivity, and system functionality.
• Respond to support requests via phone, E-Mail, ticketing systems, and online support tools.
• Document, track, and monitor incidents and requests using applicable systems and tools.
• Coordinate with internal teams and technical departments to resolve user issues and escalations.
• Support identity and access management processes in accordance with DoD security policies and procedures.
• Troubleshoot connectivity issues related to remote access, user authentication, and network access.
• Maintain professionalism and customer service excellence while supporting users in high-pressure environments.
• Follow established procedures for incident response, account provisioning, and issue escalation.
• Assist with maintaining accurate documentation and knowledge base materials.

Skills

Customer service

Technical support

Help desk

Incident management

DoD compliance

Education

DoD 8140 IAT-Level II certification

Tools

Ticketing systems

Incident tracking tools

Job description

CompTech is seeking an IAM Access Management Analyst in Dayton, OH (WPAFB) on-site to support the Defense Logistics Agency with DoD-compliant identity and access management. You will provide front-line IT support, manage user access, and coordinate with security, infrastructure, and operations teams in a fast-paced defense environment.

The role requires 2+ years in customer service or IT support, 1+ year in a help desk, and a DoD 8140 IAT-Level II certification (Security+ CE, CySA+, SSCP, or