Default Servicing Specialist

ProFed Credit Union; Fort Wayne, Northern (IN, KY); Hybrid; USD 38,000 - 58,000; Full time

Job summary

ProFed Credit Union in Fort Wayne, IN, seeks a Mortgage Servicing Specialist to contact delinquent mortgage accounts and coordinate loss mitigation under investor guidelines.

You will handle delinquent loans, Visa and negative balance accounts, ensure CFPB/NCUA compliance, and prepare documentation for collections while supporting the Account Management Team.

Qualifications

• Basic knowledge of credit union or mortgage operations.
• Ability to follow detailed directions and navigate investor portals.
• Strong written and oral communication skills.
• Mortgage servicing experience preferred.

Responsibilities

• Primary contact for homeowners with mortgage repayment issues or financial hardships.
• Ensure adherence to CFPB and NCUA rules and regulations.
• Send required solicitation letters to delinquent mortgage accounts.
• Provide loss mitigation options to members in default.
• Prepare accounts in bankruptcy or foreclosure for the appropriate collection attorney.
• Maintain documentation on invoices paid and submit servicer expense reimbursements to investors.
• Report delinquency information to investors and PMI companies.
• Collect delinquent loans, Visa accounts, and negative balance accounts.
• Demonstrate ongoing knowledge of Credit Union products and services.
• Exhibit excellent member service with empathy.

Skills

Communication skills

Organizational skills

Detail-oriented

Problem solving

Tools

Excel

Word

Job description

Description

POSITION SUMMARY

Primarily responsible for contacting delinquent mortgage loan accounts that are either in portfolio or have been sold to the secondary market. Charged with following each investor's servicing guidelines to provide loss mitigation solutions to accounts and to properly report delinquency in a timely manner. Additional duties include the collection of delinquent loans, Visa accounts, and negative balance accounts in support of the Account Management Team.

QUALIFICATIONS

Requires an organized, highly motivated, and detail-oriented individual with basic knowledge of credit union and/or mortgage operations. Must possess the ability to follow detailed directions and be able to navigate investor and insurance portals. Must display sound judgment and have good written and oral communication skills. Excel and Word skills are required. Lending and collection knowledge is a plus. Prior Mortgage Servicing experience preferred. Must be able to represent the credit union in a professional manner and work with minimum supervision. Ability to prepare and complete delinquency documentation, perform mathematical computation, and meet required reporting deadlines is required.

PHYSICAL REQUIREMENTS

Clear and effective communication abilities are required. Must be able to view a terminal screen and operate a computer keyboard. Must be able to sit and stand for prolonged periods.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Primary contact for homeowners with mortgage loan repayment issues and/or financial hardships
• Ensure adherence to compliance rules and regulations set forth by the Consumer Financial Protection Bureau and the NCUA
• Send required solicitation letters to delinquent mortgage loan accounts, as required
• Provide loss mitigation options to members who are in default
• Prepare mortgage loan accounts that are in bankruptcy or in foreclosure for the appropriate collection attorney
• Maintain documentation on all invoices paid and submit servicer expense reimbursements to investors
• Report timely mortgage loan delinquency information in accordance with each investor's servicing guidelines
• Report timely mortgage loan delinquency information to each private mortgage insurance (PMI) company
• Collection of delinquent loans, Visa accounts, and negative balance accounts
• Willing to continue to gain knowledge of Credit Union products and services
• Exhibit excellent member service with empathy
• All other duties as assigned

ProFed is an EEO employer - M/F/Vets/Disabled