Residential Servicer

Island Federal; Hauppauge (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Island Federal in Hauppauge, NY is seeking a Residential Servicer to oversee the servicing of residential real estate loans, including first mortgages and home equity products, across multiple branches.

The role supports Home Lending and Accounting, uses BytePro, FICS, and Desktop Underwriter, and requires 1-2 years in financial matters with NMLS and Notary licenses. You will ensure accuracy and prompt, courteous member service.

Qualifications

• Associate degree or equivalent experience.
• Specialized training in lending.
• 1-2 years’ experience working with financial matters.
• 5-10 years working in commercial lending, preferably in a Credit Union setting.
• NMLS registration.
• Notary Public License.

Responsibilities

• Servicing all residential real estate loans, including first mortgages and home equity products.
• Utilize BytePro, FICS, Desktop Underwriter to support servicing operations.
• Manage escrow accounts and prepare annual escrow analyses.
• Handle servicing and sale of mortgage loans to external agencies (Fannie Mae, FHLB).
• Conduct quality control reviews on originated real estate loans.
• Handle reversals of residential loan payments.
• Issue and process Residential loan payoffs.
• Prepare and mail adverse action notices and member notifications.
• Collaborate with other departments on mortgage tasks and prepare correspondence.
• Cross-sell credit union products to members.
• Work at various branch locations as required.

Skills

Loan servicing

Communication

Detail oriented

Customer service

Education

Associate degree or equivalent experience

Specialized training in lending

Tools

BytePro

FICS

Desktop Underwriter

Job description

*************************************************************************************************

JOB DESCRIPTION

RESIDENTIAL SERVICER

*************************************************************************************************

SUMMARY

Oversee all servicing functions within the Residential Servicing Department, while also providing administrative support to the Home Lending, Accounting Department, and other departments as needed, in the processing and management of all aspects of residential loan servicing, including Home Equity Loans, Lines of Credit, and the credit union’s mortgage portfolio.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Servicing all residential real estate loans, including first mortgages and home equity products.
• Efficiently utilize systems such as BytePro, FICS, Desktop Underwriter, and other relevant software to support servicing operations.
• Manage escrow accounts, including handling deposits and disbursements. Compile and analyze escrow data to prepare annual escrow analyses and ensure timely payment of property taxes to the appropriate municipalities.
• Handle the servicing and sale of mortgage loans to external agencies, including Fannie Mae and FHLB.
• Conduct quality control reviews on all originated real estate loans to ensure compliance and accuracy.
• Handle reversals of all Residential loan payments in a timely and accurate manner.
• Issue and process Residential loan payoffs.
• Ensure issuance of all Real Estate loan satisfactions.
• Prepare, mail, and track adverse action notices and other required Member notifications for Residential Loans.
• Collaborate with the other departments on mortgage and home equity-related tasks, and prepare correspondence for Members and external agencies as needed.
• Provide support to Members by addressing inquiries related to existing real estate loans.
• Actively cross-sell credit union products and services, including deposit accounts and loan products, to meet Members’ financial needs and enhance their overall financial well-being.
• Work at various branch locations as required.
• Other duties as assigned.

REQUIREMENTS

• Associate degree or equivalent experience
• Specialized training in lending.
• 1-2 years’ experience working with financial matters.
• or a combination of education and experience
• 5-10 years working in commercial lending, preferably in a Credit Union setting.
• NMLS registration
• Notary Public License

COMPENTENCIES

• Excellent written and oral communication skills
• Excellent organizational skills
• Proficient knowledge of loan application and approval standards
• Ability to prioritize, pay close attention to detail, and coordinate various activities simultaneously.
• Ability to communicate with co-workers, management, and business contacts in a courteous and professional manner.

*************************************************************************************************