Default Servicing Manager-Residential Loan Servicing

Information-Systems-and-Networks-Corporation; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

ISN Corp. is seeking an experienced Default Servicing Manager to lead a federal agency’s Residential Loan Servicing Program. The role oversees delinquency management, loss mitigation, foreclosure, bankruptcies, and collections while ensuring adherence to investor guidelines and federal/state regulations.

The successful candidate will analyze complex loan situations, assess risk, coordinate with legal and operational teams, and drive performance metrics across the servicing portfolio.

Qualifications

• Minimum 10 years of supervisory loan operations or mortgage servicing experience.
• Strong knowledge of residential mortgage default servicing.
• Experience with Fannie Mae, Freddie Mac, FHA, and other government/investor loan guidelines.
• Knowledge of foreclosure, bankruptcy, collections, and applicable federal/state regulations.
• Working knowledge of FDCPA, SCRA, and UCC requirements.
• Experience with mortgage servicing systems.

Responsibilities

• Manage processes involving delinquency, loss mitigation, foreclosure, bankruptcy, and collections.
• Ensure compliance with applicable investor and regulatory requirements.
• Monitor portfolio performance and identify emerging risks and trends.
• Analyze financial and loan-level data to support servicing decisions.
• Resolve complex and escalated non-performing loan issues.
• Coordinate with legal, servicing, compliance, and operational teams.
• Monitor quality, productivity, and performance metrics.
• Provide recommendations and reporting to program leadership.
• Ensure appropriate application of applicable borrower protections and servicing requirements.

Skills

Negotiation

Analytical

Risk management

Decision-making

Tools

Mortgage servicing systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Default Servicing Manager-Residential Loan Servicing

Full Time US

Join a Company Where Leadership Makes a Difference

At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.

At ISN, you'll find more than a career—you'll find an opportunity to influence strategy, lead high-performing teams, and help shape the future of government. We foster a collaborative, entrepreneurial culture where leaders are empowered to solve complex challenges, build strong customer partnerships, and create lasting impact.

If you're passionate about leading people, delivering operational excellence, and driving strategic growth across federal programs, we'd love to hear from you.

Why You'll Love Working at ISN

We believe great leaders deserve great support. Our comprehensive benefits package includes:

• Comprehensive Medical Coverage with Prescription Benefits
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

ISN Corp. is seeking an experienced Default Servicing Manager to support a federal agency’s Residential Loan Servicing Program.

The position will provide leadership to default servicing personnel and oversee processes involving delinquency management, loss mitigation, foreclosure, bankruptcy, collections, and other default-related activities. The manager will analyze complex loan situations, evaluate risk, support appropriate resolutions, and ensure servicing activities are conducted in accordance with applicable guidelines.

Key responsibilities include:

• Manage processes involving delinquency, loss mitigation, foreclosure, bankruptcy, and collections.
• Ensure compliance with applicable investor and regulatory requirements.
• Monitor portfolio performance and identify emerging risks and trends.
• Analyze financial and loan-level data to support servicing decisions.
• Resolve complex and escalated non-performing loan issues.
• Coordinate with legal, servicing, compliance, and operational teams.
• Monitor quality, productivity, and performance metrics.
• Provide recommendations and reporting to program leadership.
• Ensure appropriate application of applicable borrower protections and servicing requirements.

Minimum Qualifications:

• Minimum of 10 years of supervisory loan operations or mortgage servicing experience.
• Strong knowledge of residential mortgage default servicing.
• Experience with Fannie Mae, Freddie Mac, FHA, and other government/investor loan guidelines.
• Knowledge of foreclosure, bankruptcy, collections, and applicable federal/state regulations.
• Working knowledge of FDCPA, SCRA, and UCC requirements.
• Experience with mortgage servicing systems.
• Strong negotiation, analytical, risk management, and decision-making skills.
• Demonstrated ability to manage complex delinquent and non-performing loans.