Default Services Operations Specialist I

0101 The Huntington National Bank; Columbus (OH); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Huntington National Bank is seeking a Process Administrator to deliver consistent customer service while handling moderately complex processing tasks with minimal supervision. You will support collectors, research payments, and manage delinquency scripts in a fast-paced banking environment.

This role offers opportunities to grow within the company as you cross-train on other products and participate in office-based and remote-friendly work arrangements.

Qualifications

• Knowledge of Microsoft Office products, and the ability to type a minimum of 35 wpm.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail, planning and follow-up.
• Ability to multi-task PC and internet proficiency.

Responsibilities

• Handle assigned daily work including collector and HomeSavers requests.
• Research payments and post issues; process delinquency letters.
• Prepare delinquency and foreclosure referrals for consumer accounts.
• Process incoming and outgoing mail and research delinquent taxes and legal documents.
• Refer escalated accounts to the manager and cross-train to other products.

Skills

Microsoft Office

Typing 35 wpm

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Description Summary: This Process Administrator position provides \"Simply the Best\" customer service at all times. Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures. We\'re looking for a self-starter who wants to grow with us!

Duties & Responsibilities

• Handles assigned daily work assignment that consist of collector and HomeSavers requests.
• Payment research and posting Issues
• delinquency letters
• Issues phone number update and payment plan letters
• Processes HomeSavers applications
• Runs and monitors delinquency scripts
• Processes incoming and outgoing mail
• Research delinquent taxes and legal documents.
• Prepares Foreclosure Referrals for Consumer Accounts.
• Handles email requests
• Refers escalated accounts to manager
• Position will cross-train to other products
• Performs other duties as assigned

Basic Qualifications

• High School Diploma or GED required
• 1 year of work experience in a processing type function.

Preferred Qualifications

• Knowledge of Microsoft Office Products, and the ability to type a minimum of 35 wpm required.
• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to multi-task PC and internet proficiency

Exempt Status

(Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type

Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We\’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Employment Eligibility

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice

Visit Huntington\'s Career Web Site for more details.

Company Culture

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people\’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you\’ll apply to join our team. If you\’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout

Accessibility

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Reasonable Accommodations

Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.

EEOC Disclaimer

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