Area Service Manager, Specialized Receivables

Huntington; Columbus (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Huntington is seeking an Area Service Manager, Specialized Receivables, to lead onboarding, implementation, and servicing for SafeCash, Integrated Receivables, and EBPP solutions in a dynamic Treasury Management environment.

You will partner with Sales, Product, Operations, Risk, Compliance, and Technology to drive client satisfaction, operational excellence, and product expansion while developing teams and standardizing processes across specialized receivables offerings.

Qualifications

• Bachelor's degree required.
• 3+ years Treasury Management, Payments, Cash Management, or Commercial Banking experience in receivables solutions such as SafeCash, Integrated Receivables, EBPP, Lockbox, Remote Deposit Capture, Merchant Services, Integrated Payables, or related technologies.
• 3+ years of leadership or management experience.
• 3+ years experience managing client onboarding, implementation, servicing, or support functions.
• 3+ years experience leading cross-functional initiatives and managing multiple priorities in a fast-paced environment.

Responsibilities

• Provide leadership and oversight for onboarding, implementation, servicing, and support of SafeCash, Integrated Receivables, and EBPP solutions.
• Direct day-to-day operations to ensure timely, accurate onboarding, servicing, and issue resolution.
• Foster a culture focused on delivering an extraordinary client experience and strengthen client relationships.
• Partner with Sales, Product, Operations, Risk, Compliance, and Technology to support growth and product expansion.
• Serve as escalation point for complex or high-risk client implementations and servicing issues.
• Monitor service levels, productivity, quality, and client satisfaction metrics to drive improvements.
• Lead strategic initiatives, product rollouts, process enhancements, and system changes.
• Identify automation and standardization opportunities to improve onboarding and servicing processes.
• Ensure compliance with regulatory requirements and internal policies.
• Manage performance and development of team members, including coaching and evaluations.
• Prepare and present management reporting and performance summaries to senior leadership.

Skills

Leadership

Cross-functional collaboration

Client experience focus

Process improvement

Analytical thinking

Communication skills

Education

Bachelor's degree

Job description

Description Job Description Summary

The Area Service Manager, Specialized Receivables, is responsible for leading the Treasury Management Service & Onboarding teams supporting Huntington's Specialized Receivables solutions, including SafeCash, Integrated Receivables, and Electronic Bill Presentment and Payment (EBPP). This leader oversees onboarding, implementation, servicing, and support activities to ensure the successful delivery of Treasury Management solutions for commercial clients. The Area Service Manager is accountable for driving operational excellence, client satisfaction, colleague development, and cross-functional partnership while ensuring consistent execution of service and onboarding activities across specialized receivables products. The role serves as a key liaison between Treasury Management Sales, Product, Operations, Technology, and other business partners to enhance the client experience, support strategic initiatives, and drive continuous process improvement.

Duties and Responsibilities

• Provide leadership, direction, and oversight for teams responsible for onboarding, implementation, servicing, and support of SafeCash, Integrated Receivables, and EBPP solutions.
• Direct day-to-day operations to ensure timely, accurate, and high-quality execution of client onboarding, maintenance, service requests, and issue resolution.
• Foster a culture focused on delivering an extraordinary client experience while strengthening relationships with commercial clients and internal partners.
• Partner closely with Treasury Management Sales, Product, Operations, Risk, Compliance, and Technology teams to support business growth and product expansion initiatives.
• Serve as the escalation point for complex, high-profile, or high-risk client implementations, servicing matters, and operational issues.
• Drive operational excellence by monitoring service levels, productivity metrics, quality standards, and client satisfaction results.
• Lead and support strategic initiatives, product rollouts, process enhancements, system conversions, and organizational change efforts.
• Identify opportunities to improve onboarding, servicing, and support processes through automation, standardization, documentation, and workflow optimization.
• Ensure team adherence to regulatory requirements, risk controls, security protocols, and internal policies.
• Manage all aspects of employee performance and development, including coaching, mentoring, performance evaluations, goal setting, and skills development activities.
• Establish performance expectations and accountability measures to achieve department goals and business objectives.
• Analyze trends, client feedback, service performance, operational metrics, and product adoption data to identify opportunities for improvement.
• Collaborate with Product Management and business stakeholders to provide feedback on product enhancements, client needs, and operational impacts.
• Manage resource planning, capacity needs, staffing models, and workload distribution to support changing business demands.
• Prepare and deliver management reporting, business updates, and operational performance summaries to senior leadership.
• Perform other duties as assigned.

Basic Qualifications

• Bachelor's degree
• 3+ years of Treasury Management, Payments, Cash Management, or Commercial Banking experience (Treasury Management experience supporting receivables solutions such as SafeCash, Integrated Receivables, EBPP, Lockbox, Remote Deposit Capture, Merchant Services, Integrated Payables, or related payment technologies)
• 3+ years of leadership or management experience.
• 3+ years experience managing client onboarding, implementation, servicing, or support functions.
• 3+ years experience leading cross-functional initiatives and managing multiple priorities in a fast-paced environment.

Preferred Qualifications

• Strong understanding of Treasury Management implementation, servicing, and client support processes.
• Demonstrated success leading operational teams focused on client experience and service delivery.
• Experience implementing process improvements and driving operational efficiency.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal, written, and presentation communication skills.
• Ability to build strong relationships and influence stakeholders across all levels of the organization.
• Proven leadership skills with a commitment to colleague development, engagement, and talent growth.
• Strong alignment with Huntington's core values of Service Heart, Can-Do Attitude, and Forward Thinking.

Exempt Status

(Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Tobacco-Free Hiring Practice

Visit Huntington's Career Web Site for more details.

Equal Opportunity Employer

Huntington is an Equal Opportunity Employer.

Reasonable Accommodations

Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.

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Tobacco Disclaimer

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

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Welcome to Huntington!

At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter.

If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout