Default Loan Servicing Specialist - ServiceMac

First American; Iowa Center (IA); Remote; USD 32,000 - 43,000; Full time

Job summary

First American is seeking a Foreclosure Servicing Specialist within ServiceMac, focusing on default loan servicing tasks including early-stage and late-stage foreclosure processes. The role emphasizes strict regulatory compliance, timely action, and coordination with attorneys, investors, and mortgagors.

Strong attention to detail and ability to work under pressure are essential. We value experience in GSE/government programs and tools like MSP and LoanSphere, with a remote-friendly environment

Qualifications

• High School Diploma or equivalent.
• Experience in Mortgage Foreclosure, Bankruptcy, and/or Legal preferred.
• Ability to work under pressure and meet deadlines while maintaining quality.
• Strong attention to detail and adherence to guidelines and procedures.

Responsibilities

• Servicing mortgage accounts to ensure foreclosure complies with state and federal laws.
• Meet deadlines for First Legal Actions by removing impediments and requesting extensions as needed.
• Review foreclosure files for timeframes and regulatory compliance.
• Manage foreclosure proceedings with mortgagors, attorneys, investors, and trustees.
• Monitor attorney performance and review all proceedings and timeframes.
• Follow up on requests from internal and external partners.
• Audit accounts for expense compliance and proper application in systems of record.
• Research loans with questionable payment applications.
• Respond to audit and quality control requests.
• Report litigated and class action matters to management.
• Analyze portfolio performance, timelines, and status for compliance.

Skills

Verbal and written communication

Attention to detail

GSE experience

Government experience

MSP experience

LoanSphere experience

Time management

Independent work

Education

High School Diploma or equivalent

Tools

MSP

LoanSphere

Windows

Microsoft Outlook

Microsoft Word

Excel

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Service mortgage accounts to ensure all bankruptcy, property preservation and/or default activities follow all state and federal laws. Perform a variety of default loan servicing tasks within timelines and workflow processes on files. Processes are managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance. Default Loan Servicing Specialists perform duties related to early-stage, late-stage, reporting, and litigation in the default loan servicing process.

Responsible for managing foreclosure activities. Monitors and completes all activities, with an emphasis on activities leading up to and including the First Legal Action, in foreclosure actions in accordance with statutory compliance, regulatory compliance and company guidelines. Manages foreclosure timelines and workflow processes on files in which a foreclosure action has been initiated. Manages processes in accordance with established work rules, goals & objectives to improve timeline and attorney performance.

Essential Functions

• Responsible for servicing mortgage accounts to ensure the foreclosure is processed in compliance with all state and federal laws, while maintaining compliance with Investor, Insurer, Agency, and company guidelines.
• Ensure the First Legal Actions are completed by the established deadlines by managing and removing impediments and requesting First Legal Action extensions as needed.
• Conduct complete reviews of foreclosure files to ensure all default timeframes and regulatory and statutory compliance guidelines have been met.
• Manage foreclosure proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the foreclosure.
• Monitor attorney performance by reviewing all proceedings, records and timeframes in addition to working all system/ database activities throughout the foreclosure process.
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners.
• Audit accounts for expense compliance and ensure proper application to system of record
• Perform required research on any loan with questionable items such as the application of payments and any other situation that may arise.
• Review and respond to audit and quality control requests
• Report all litigated, and class action matters to management.
• Perform detailed analysis on all aspects of the assigned portfolio including performance, timelines, overall characteristics, and status to ensure compliance of the foreclosure action.
• Manage exception reporting used as key controls for minimizing risk.

Knowledge and Skills/Technology Used

• Good verbal and written communication skills
• Strong attention to detail and ability to adhere to strict guidelines and procedures
• GSE and Government experience preferred
• MSP and LoanSphere experience preferred
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
• Working knowledge of fundamental concepts, practices and procedures of foreclosure
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems

Typical Education

High School Diploma or equivalent or combination of education and experience

Typical Range of Experience

3 + years of directly related experience such as Mortgage Foreclosure, Bankruptcy, and/or Legal

Pay Range: $23.37 - $31.15 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

• medical
• dental
• vision
• 401k
• PTO/paid sick leave
• employee stock purchase plan