Default Loan Servicing Specialist - ServiceMac

First American; North Carolina; A distancia; USD 32.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

401k with company match

PTO/paid time off

Descripción de la vacante

First American is seeking a Foreclosure Servicing Specialist to support mortgage accounts through foreclosure processes in a compliant, timely manner.

You will work with legal teams, attorneys, and investors to advance actions and ensure adherence to state and federal laws while maintaining high internal standards. Remote work options and a comprehensive benefits package are available.

Formación

• High school diploma or equivalent required; combination of education and experience acceptable.
• Experience with mortgage foreclosure, bankruptcy, and/or legal processes preferred.
• Strong knowledge of foreclosure workflows and regulatory requirements.
• Ability to work under tight deadlines with accuracy and professionalism.

Responsabilidades

• Ensure foreclosure processes comply with state and federal laws and internal guidelines.
• Coordinate First Legal Actions and extensions to meet deadlines.
• Review foreclosure files for timeframes and compliance.
• Manage interactions with mortgagors, attorneys, investors, and other parties.
• Monitor attorney performance and record-keeping throughout the foreclosure process.
• Respond to audit and quality control requests and support management with portfolio analysis.

Conocimientos

Verbal communication

Written communication

Attention to detail

GSE experience

MSP experience

LoanSphere experience

Foreclosure knowledge

Time management

Educación

High School Diploma or equivalent

Herramientas

MSP

LoanSphere

Windows

Microsoft Word

Excel

Descripción del empleo

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Service mortgage accounts to ensure all bankruptcy, property preservation and/or default activities follow all state and federal laws. Perform a variety of default loan servicing tasks within timelines and workflow processes on files. Processes are managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance.

Default Loan Servicing Specialists perform duties related to early-stage, late-stage, reporting, and litigation in the default loan servicing process.

Essential Functions

• Responsible for servicing mortgage accounts to ensure the foreclosure is processed in compliance with all state and federal laws, while maintaining compliance with Investor, Insurer, Agency, and company guidelines.
• Ensure the First Legal Actions are completed by the established deadlines by managing and removing impediments and requesting First Legal Action extensions as needed.
• Conduct complete reviews of foreclosure files to ensure all default timeframes and regulatory and statutory compliance guidelines have been met.
• Manage foreclosure proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the foreclosure.
• Monitor attorney performance by reviewing all proceedings, records and timeframes in addition to working all system/ database activities throughout the foreclosure process.
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners.
• Audit accounts for expense compliance and ensure proper application to system of record
• Perform required research on any loan with questionable items such as the application of payments and any other situation that may arise.
• Review and respond to audit and quality control requests
• Report all litigated, and class action matters to management.
• Perform detailed analysis on all aspects of the assigned portfolio including performance, timelines, overall characteristics, and status to ensure compliance of the foreclosure action.
• Manage exception reporting used as key controls for minimizing risk.

Knowledge and Skills/Technology Used

• Good verbal and written communication skills
• Strong attention to detail and ability to adhere to strict guidelines and procedures
• GSE and Government experience preferred
• MSP and LoanSphere experience preferred
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
• Working knowledge of fundamental concepts, practices and procedures of foreclosure
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems

Typical Education

High School Diploma or equivalent or combination of education and experience

Typical Range of Experience

3 + years of directly related experience such as Mortgage Foreclosure, Bankruptcy, and/or Legal

Pay Range: $23.37 - $31.15 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.