Default Loan Servicing Specialist - ServiceMac

First American; Atlanta (GA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

PTO

Sick leave

Employee Stock Purchase Plan

Job summary

First American is hiring a Mortgage Foreclosure Specialist in Atlanta to manage foreclosure processes, ensuring all actions comply with state and federal laws. You'll work with mortgagors, attorneys, and investors to drive timely resolutions while maintaining high accuracy and risk controls.

The role emphasizes attention to detail, strong communication, and ability to manage multiple cases under tight deadlines within a regulated environment. Competitive benefits accompany the position.

Qualifications

• High School Diploma or equivalent required.
• 3+ years of mortgage foreclosure, bankruptcy, or legal experience.
• Strong communication and attention to detail.
• Knowledge of GSE/agency guidelines preferred.
• Experience with MSP or LoanSphere is a plus.

Responsibilities

• Service mortgage accounts to ensure foreclosure complies with laws and guidelines.
• Complete First Legal Actions by deadlines and extensions as needed.
• Review foreclosure files for timeframes and regulatory compliance.
• Manage foreclosure proceedings with mortgagors, attorneys, and investors.
• Monitor attorney performance and audit timeframes throughout the process.
• Follow up on outstanding requests from partners and internal teams.
• Audit accounts for expense compliance and proper system application.
• Research loans with questionable items and report findings.
• Review audits and report litigated matters to management.
• Analyze portfolio status to ensure foreclosure action compliance.
• Maintain robust exception reporting to minimize risk.

Skills

Communication

Attention to detail

GSE experience

MSP experience

LoanSphere experience

MS Office

Foreclosure knowledge

Multitasking

Education

High School Diploma

Tools

MS Word

Excel

Microsoft Outlook

Windows OS

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Service mortgage accounts to ensure all bankruptcy, property preservation and/or default activities follow all state and federal laws. Perform a variety of default loan servicing tasks within timelines and workflow processes on files. Processes are managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance.Default Loan Servicing Specialists perform duties related to early-stage, late-stage, reporting, and litigation in the default loan servicing process.

Essential Functions

• Responsible for servicing mortgage accounts to ensure the foreclosure is processed in compliance with all state and federal laws, while maintaining compliance with Investor, Insurer, Agency, and company guidelines.
• Ensure the First Legal Actions are completed by the established deadlines by managing and removing impediments and requesting First Legal Action extensions as needed.
• Conduct complete reviews of foreclosure files to ensure all default timeframes and regulatory and statutory compliance guidelines have been met.
• Manage foreclosure proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the foreclosure.
• Monitor attorney performance by reviewing all proceedings, records and timeframes in addition to working all system/ database activities throughout the foreclosure process.
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners.
• Audit accounts for expense compliance and ensure proper application to system of recordPerform required research on any loan with questionable items such as the application of payments and any other situation that may arise.
• Review and respond to audit and quality control requestsReport all litigated, and class action matters to management.
• Perform detailed analysis on all aspects of the assigned portfolio including performance, timelines, overall characteristics, and status to ensure compliance of the foreclosure action.
• Manage exception reporting used as key controls for minimizing risk.

Knowledge and Skills/Technology Used

• Good verbal and written communication skills
• Strong attention to detail and ability to adhere to strict guidelines and procedures
• GSE and Government experience preferred
• MSP and LoanSphere experience preferred
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
• Working knowledge of fundamental concepts, practices and procedures of foreclosure
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems

Typical Education

High School Diploma or equivalent or combination of education and experience

Typical Range of Experience

3 + years of directly related experience such as Mortgage Foreclosure, Bankruptcy, and/or LegalPay Range: $23.37 - $31.15 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.