Default Loan Servicing Specialist - Property Preservation

First American Financial Corporation; United States; Remote; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

PTO / paid sick leave

Employee stock purchase plan

Job summary

First American seeks a Property Preservation Specialist to maintain and secure real estate assets, especially vacant or foreclosed properties.

You will oversee inspections, manage vendors, and ensure adherence to investor guidelines while coordinating with internal teams to preserve asset value and regulatory compliance.

Qualifications

• 3+ years in property preservation or asset management.
• Strong knowledge of federal, state, and local regulations.
• Proficiency with property management software MSP, LoanSphere, Yardi, FHA Connection.
• Excellent written and verbal communication skills.
• Experience coordinating with vendors and contractors.

Responsibilities

• Oversee property inspections to assess condition and preservation needs.
• Secure and maintain vacant properties, enforce code compliance.
• Vendor management: review bids and supervise contractors.
• Ensure compliance with regulatory and investor guidelines.
• Document inspections, preservation activities, and expenses.
• Coordinate with internal teams and partners to preserve properties.

Skills

Vendor management

Communication

Organizational skills

Experience in property preservation

Tools

MSP

LoanSphere

Yardi

FHA Connection

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

A Property Preservation Specialist is responsible for maintaining, securing, and preserving real estate assets—primarily those that are vacant, in default, or foreclosed. This role ensures properties meet investor, insurer, agency, and company guidelines, and comply with all local, state, and federal regulations. The specialist acts as a steward for property condition, value, and compliance, often working with vendors, contractors, and internal teams to execute preservation activities.

Key Responsibilities

• Oversee Property Inspections: Perform initial, subsequent, and specialized inspections (e.g., FEMA, occupancy verification) to assess property condition and identify preservation needs.

• Secure and Maintain Properties: Ensure vacant properties are winterized, secured, and maintained (lawn care, debris removal, repairs, pool securing, etc.). Address code violations and municipal/HOA requirements.

• Vendor Management: Review bids, manage contractors, and oversee preservation work to ensure timely, cost-effective completion per investor guidelines.

• Compliance: Maintain strict adherence to regulatory requirements and investor/insurer guidelines. Stay current with changes in laws and regulations affecting property preservation.

• Documentation: Maintain accurate records of inspections, preservation activities, expenses, and communications. Document all actions in servicing systems and ensure proper reporting.

• Collaboration: Coordinate with internal departments, external partners, and stakeholders to resolve issues and ensure properties are preserved according to standards.

• Risk Management: Monitor for risks such as code violations, hazard claims, and occupancy changes. Proactively address issues to avoid regulatory infractions and financial losses.

Required Qualifications & Skills

• Experience: At least 2–3 years in property preservation, asset management, or a related field.
• Knowledge: Strong understanding of local, state, and federal regulations, investor/insurer guidelines, and industry standards for property preservation.
• Technical Skills: Proficiency with property management software (e.g., MSP, LoanSphere, Yardi, FHA Connection), Microsoft Office, and digital documentation tools.
• Vendor/Contractor Management: Experience working with vendors and contractors in a property preservation setting.
• Communication: Excellent oral and written communication skills, including the ability to coach, motivate, and collaborate with teams.
• Organizational Skills: Strong attention to detail, ability to multitask, prioritize, and work independently under pressure to meet deadlines.

Pay Range: $21.24 -$28.31 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.