Dedicated Safe at Home Program Specialist

Missouri Secretary of State; Jefferson City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Missouri Secretary of State's Safe at Home program seeks a mid-level Program Specialist to support confidential administrative tasks, customer service to crime victims, and collaboration with external agencies. You will process applications, manage deadlines, maintain program records, coordinate training, and assist with outreach, applying trauma-informed practices and Missouri statutes as needed.

Responsibilities include handling inquiries, preparing communications, and ensuring accurate

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Experience in administrative support or victim services is required or preferred.
• Ability to handle confidential information with discretion.

Responsibilities

• Respond to telephone and email inquiries about the Safe at Home program.
• Apply trauma-informed customer service practices in daily interactions.
• Review mail and service of process for deadlines; contact participants as needed.
• Investigate mail delivery issues and facilitate resolutions with participants.
• Maintain regular communication with program participants and provide updates.
• Process applications, cancellations, renewals, and reinstatements for approval.
• Maintain accurate updates and notes in the program software.
• Coordinate outreach materials and Safe at Home presentations for external agencies.
• Manage attendee registration for trainings and updates for outside partners.
• Assist with documentation of procedures, policies, and program statistics.

Skills

Customer service

Confidentiality

Organizational skills

Communication skills

Time management

Relationship building

Information gathering

Legal knowledge (Laws)

Trauma-informed care

Education

Bachelor's degree in Social Work, Human Services, Criminal Justice, Psychology, Sociology, Counseling, Family and Child Development, Education, or related field

Four+ years of administrative support or victim services experience

Job description

Missouri Secretary of State's Safe at Home program seeks a mid-level Program Specialist to support confidential administrative tasks, customer service to crime victims, and collaboration with external agencies. You will process applications, manage deadlines, maintain program records, coordinate training, and assist with outreach, applying trauma-informed practices and Missouri statutes as needed.

Responsibilities include handling inquiries, preparing communications, and ensuring accurate