Dedicated Onsite Technician (HOU)

IT Voice; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

IT Voice is seeking an Onsite IT Support Technician to resolve hardware and software issues, install and configure IT systems, and ensure the smooth operation of networks on-site for university/community environments. The role requires basic PC experience and strong customer-service skills, with on-site work in the Houston, TX area.

The ideal candidate will have 1–2 years of support experience, familiarity with MS365, and a dependable means of transportation.

Qualifications

• High School degree or equivalency required.
• Approved to work in the US with a valid driver's license.
• Basic PC and peripheral experience required.
• Familiarity with MS365 is favorable.
• 1-2 years of support experience and willingness to learn are favorable.
• Dependable transportation to the customer site is required.
• Must be located in the Houston, TX area due to the onsite engagement.
• The ability to get stuff done (there’s no room on our ship for slackers).
• Passion for Technology and doing the right thing.

Responsibilities

• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.

Skills

MS365 familiarity

Desk-side support

Customer service

Communication skills

Willingness to learn

Punctual and professional

Problem solving

Dependable transportation

Education

High School diploma

High School equivalency

Tools

MS365

PC hardware

Peripheral devices

Job description

IT Voice is a leading provider of Technology solutions, specializing in a wide range of services including Managed IT, Cloud, Security, Managed Network, and VoIP solutions. As a Managed Service Provider (MSP), we are dedicated to delivering World Class Technology with Hometown Service, guided by our core values: Focus on others, own it, work smart, and do the right thing. We prioritize the needs of our clients, taking ownership of every task and approaching our work with efficiency and integrity. If you're seeking a fast-growth company with sound values and an opportunity to advance your career, then this is the place for you.

About the role

As an Onsite IT Support Technician , you'll play a crucial role in resolving technical issues, installing, and configuring hardware and software, and ensuring the smooth operation of IT systems on-site. Utilizing your technical expertise, you'll provide first-level technical information systems support to the university community, resolving routine technical problems, and ensuring seamless operation of IT initiatives.

We’re seeking a motivated and dependable technician who’s ready to jump in, solve problems, and represent IT Voice both virtually and in-person when needed.

What you'll do

• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to collaborate and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.
• Adhere to IT Voice's core values of Focus on others, own it, work smart, and do the right thing.
• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to collaborate and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.

Qualifications

• High School degree or equivalency required.
• Approved to work in the US with a valid driver's license.
• Basic PC and peripheral experience required.
• Familiarity with MS365 is favorable.
• Punctual, courteous, and professional demeanor required.
• 1-2 years of support experience and willingness to learn are favorable.
• Dependable transportation to the customer site is required .
• Must be located in the Housto, TX area due to the onsite engagement.
• The ability to get stuff done (there’s no room on our ship for slackers)
• Passion for Technology (duh!)
• Heart to always do the right thing and admit mistakes (they will happen and its ok)
• Good communication skills (willing to give and receive constructive feedback)

Additional Information

• Dedicated 5-day-a-week resource, 8 hours per day during regular business hours with a 1-hour lunch, unless otherwise mutually agreed upon.
• Onsite as needed.
• Position reports to the Director of IT of IT Voice customer, but will be part of the IT Voice technical support team.
• Minimum of 3 days on the customer site and potentially 5 days per week.

What We Offer

• Benefits: 401(k), health, dental, vision, life insurance, PTO, and Paid Holidays
• Growth: Career advancement opportunities in a growing, people-first organization.