Dedicated Case Manager SMI

ChangePoint Integrated Health; Show Low (AZ); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

ChangePoint is seeking a Dedicated Case Manager to provide in-home services to high-need children and advocate for entitlements, coordinating transportation and services with other providers.

The role requires maintaining legal and clinical documentation, meeting productivity targets, and collaborating as part of a therapeutic team under the supervision of the Program Director.

Formación

• High School Diploma or GED required; two years Behavioral Health experience preferred.
• Current Arizona Driver's License required.
• Must be at least 21 years old.
• Comply with Drug Free workplace.
• Knowledge of entitlement processes and local resources.

Responsabilidades

• Adhere to policies and comply with agency requirements for ethical behavior.
• Protect client confidentiality and personal rights.
• Keep clear, concise, accurate clinical records per procedures.
• Provide intensive in-home services to identified high-need children.
• Maintain a caseload not to exceed 20 children (8 high-need).
• Assist customers in obtaining housing, income, health, and related benefits.
• Provide assertive outreach to clients with access barriers.
• Coordinate with personnel and referral resources.

Conocimientos

Fluent in English

Literate

Analytical problem-solving

Prioritize multi-tasking

Accurate paperwork

Crisis intervention (preferred)

Educación

High School Diploma or GED

Descripción del empleo

This position is supervised bythe Program Director or designee. This position may require periodicparticipation in peer review activities.

Position Summary

Provide services to identified high needs customers. Advocate forcustomers, obtain entitlements, coordinates transportation between ChangePointand other service providers. TheDedicated Case Manager is expected to cooperate as a team member in theprovision of a therapeutic environment that encourages each customer'semotional growth. This position will beexpected to maintain an acceptable level productivity as measured by billablehours. The Dedicated Case Manager isexpected to meet all standards for clinical documentation.

Duties and Responsibilities

1. Adheres to personnel policies and comply withagency requirements for ethical and professional behavior.

2. Protects client's confidentiality andpersonal rights.

3. Keeps clear, concise and accurate records of clinicalactivity according to Policy and Procedures.

4. Provides intensivein-home services to identified high needs children.

5. Carries a case loadof no more than 20 children of which 8 need to meet the high needs criteria asset by DBHS/HCIC.

6. Assists customers inobtaining entitlements and benefits pertaining to housing, income, health, andother supportive services as needed.

7. Provides assertive outreach to customers who resist involvement orhave difficulty accessing services.

8. Establishes and maintains aworking relationship with personnel and referral resources.

9. Coordinates and accompaniescustomers to Telemedicine doctor visits and completes record keepingrequirements for visits.

10. If qualified, providesrotating on-call coverage.

12. This position requirespositive and active support of the company, the customer and the co-worker.

13. Promotes quality and safetyto help maintain a safe and pleasant work environment, follows safetyregulations, and actively contributes towards a safe workplace.

14. Must participate in qualitymanagement and quality improvement activities.

15. Performs other duties asassigned by the Program Director or designee.

Housing DCM

Will assign DCM caseloads and coordinate groups and activities.

Will train new DCM's throughout the agency.

Primary Contacts

• Frequentinteraction with clients and their support system, usually their family. Interface asneeded with peers and other clinical team members. Collaboration,as appropriate, with other community resources/referral agencies, with theclient's s consent.
  

  Position Requisites

  
  

  Qualifications and Experience

  
  Required:
• High School Diploma; or General Education EquivalencyCertificate plus two years Behavioral Health Experience.
• Current ArizonaDriver's License.
• Must be at least21 years of age.
• Comply with aDrug Free workplace.
• Knowledge and ability to define the needs of the client served.
  

  For Those Working With Children/Adolescent:

  
  1. Knowledge and training in development stagesand interface of development with childhood disorder.
  2. Knowledge of Behavior Management and abilityto develop age-appropriate interventions.
  3. Able to communicate at an age-appropriatelevel.
  Preferred:
• One yearBehavioral Health experience.
• CPR and FirstAid certification.
• Knowledge ofentitlement process and local resources.
  

  Skills/Abilities

  
  Required:
• Fluent inEnglish, both verbally and in writing.
• Literate.
• Able toeffectively employ analytical and problem-solving skills.
• Able toprioritize, handle multiple tasks with client.
• Ability toaccurately complete difficult paperwork in a timely manner, producingprofessional documents, charting in client charts, and record keeping usingJCAHO, NARBHA and DHS standards.
  Preferred:
• Experience andtraining in crisis intervention.
• Familiar withpsychotropic drugs and their side effects.
  

  Working Conditions

  
  

  PhysicalRequirements

• Able to perform physical functions of the job with orwithout reasonable accommodation as necessary.
• Able tocommunicate using auditory, visual, written tools or use other service aidesfor the completion of the work.
• Able to visually see a computer screen and variouskinds of written documents or use other service aides for completion of thework.
  

  EmotionalCapabilities

• Able to work with customers who are emotionallydistressed, in crisis.
• Able to work with customers who have been abused orperpetrated abuse.
• Able to work with customers who abuse substances.
  

  EquipmentOperation

• Able to operate general office equipment.
• Able to operate Company vehicles.
  

  EnvironmentalConditions

• Cooled and/or heated office setting or customer'shome.
• Outdoors.
  

  Accommodations(s)

• Will accommodate as appropriate and reasonable.
  

  Confidentiality Level

  Iunderstand that State and Federal Laws strictly prohibit unauthorized access,use, modification, disclosure, or destruction of confidential, sensitive orprotected health information. Penaltiesfor violation may include disciplinary action, including termination ofemployment, and/or criminal or civil action.