Dedicated Case Manager

Mychangepoint; Arizona; On-site; USD 42,000 - 62,000; Full time

Job summary

Mychangepoint is seeking a Dedicated Case Manager to provide in-home services to identified high-need clients in Arizona. You will advocate for clients, help obtain entitlements, and coordinate transportation with other service providers.

The role promotes a therapeutic environment and requires meeting documentation standards while maintaining productive billable hours. Responsibilities include maintaining confidential records, assisting with housing and health benefits, and coordinating

Qualifications

• High School Diploma or GED with two years Behavioral Health experience.
• Current Arizona Driver's License.
• Must be at least 21 years of age.
• Comply with a Drug Free workplace.
• Knowledge and ability to define the needs of the client served.

Responsibilities

• Adheres to personnel policies and comply with agency requirements for ethical and professional behavior.
• Protects client's confidentiality and personal rights.
• Keeps clear, concise and accurate records of clinical activity according to Policy and Procedures.
• Provides intensive in-home services to identified high needs children.
• Carries a caseload of no more than 20 children, of which 8 meet the high needs criteria as set by DBHS/HCIC.
• Assists customers in obtaining entitlements and benefits pertaining to housing, income, health, and other supportive services as needed.
• Provides assertive outreach to customers who resist involvement or have difficulty accessing services.
• Establishes and maintains a working relationship with personnel and referral resources.
• Coordinates and accompanies customers to Telemedicine doctor visits and completes record keeping requirements for visits.
• If qualified, provides rotating on-call coverage.
• Supports the company, the customer and coworkers to maintain a positive work environment.
• Promotes quality and safety to help maintain a safe workplace.
• Must participate in quality management and quality improvement activities.
• Performs other duties as assigned by the Program Director or designee.

Skills

Fluent English

Literate

Analytical skills

Problem solving

Prioritization

Documentation

Education

High School Diploma or GED + 2 years Behavioral Health Experience

Job description

This position is supervised bythe Program Director or designee. This position may require periodicparticipation in peer review activities.

Position Summary

Provide services to identified high needs customers. Advocate forcustomers, obtain entitlements, coordinates transportation between ChangePointand other service providers. TheDedicated Case Manager is expected to cooperate as a team member in the provision of a therapeutic environment that encourages each customer's emotional growth. This position will beexpected to maintain an acceptable level productivity as measured by billablehours. The Dedicated Case Manager isexpected to meet all standards for clinical documentation.

Duties and Responsibilities

1. Adheres to personnel policies and comply withagency requirements for ethical and professional behavior.
2. Protects client's confidentiality andpersonal rights.
3. Keeps clear, concise and accurate records of clinicalactivity according to Policy and Procedures.
4. Provides intensivein-home services to identified high needs children.
5. Carries a case loadof no more than 20 children of which 8 need to meet the high needs criteria asset by DBHS/HCIC.
6. Assists customers inobtaining entitlements and benefits pertaining to housing, income, health, andother supportive services as needed.
7. Providesassertive outreach to customers who resist involvement orhave difficulty accessing services.
8. Establishes and maintains a working relationship with personnel and referral resources.
9. Coordinates and accompaniescustomers to Telemedicine doctor visits and completes record keepingrequirements for visits.
10. If qualified, provides rotating on-call coverage.
11. This position requirespositive and active support of the company, the customer and the co-worker.
12. Promotes quality and safetyto help maintain a safe and pleasant work environment, follows safetyregulations, and actively contributes towards a safe workplace.
13. Must participate in qualitymanagement and quality improvement activities.
14. Performs other duties asassigned by the Program Director or designee.

Lead DCM

Will assign DCM caseloads and coordinate groups and activities.

Will train new DCM's throughout the agency.

Primary Contacts

• Frequentinteraction with clients and their support system, usually their family.
• Interface asneeded with peers and other clinical team members.
• Collaboration,as appropriate, with other community resources/referral agencies, with theclient's s consent.

Position Requisites

Qualifications and Experience

Required:

• High School Diploma; or General Education EquivalencyCertificate plus two years Behavioral Health Experience.
• Current ArizonaDriver's License.
• Must be at least21 years of age.
• Comply with aDrug Free workplace.
• Knowledge and ability to define the needs of the client served.

For Those Working With Children/Adolescent:

1. Knowledge and training in development stagesand interface of development with childhood disorder.
2. Knowledge of Behavior Management and ability to develop age-appropriate interventions.
3. Able to communicate at an age-appropriatelevel.

Preferred:

• One year Behavioral Health experience.
• CPR and FirstAid certification.
• Knowledge ofentitlement process and local resources.

Skills/Abilities

Required:

• Fluent inEnglish, both verbally and in writing.
• Literate.
• Able to effectively employ analytical and problem-solving skills.
• Able toprioritize, handle multiple tasks with client.
• Ability toaccurately complete difficult paperwork in a timely manner, producingprofessional documents, charting in client charts, and record keeping usingJCAHO, NARBHA and DHS standards.

Preferred:

• Experience andtraining in crisis intervention.
• Familiar withpsychotropic drugs and their side effects.

Working Conditions

Physical Requirements

• Able to perform physical functions of the job with orwithout reasonable accommodation as necessary.
• Able to communicate using auditory, visual, written tools or use other service aidesfor the completion of the work.
• Able to visually see a computer screen and variouskinds of written documents or use other service aides for completion of thework.

Emotional Capabilities

• Able to work with customers who are emotionally distressed, in crisis.
• Able to work with customers who have been abused orperpetrated abuse.
• Able to work with customers who abuse substances.

Equipment Operation

• Able to operate general office equipment.
• Able to operate Company vehicles.

Environmental Conditions

• Cooled and/or heated office setting or customer'shome.
• Outdoors.

Accommodations(s)

• Will accommodate as appropriate and reasonable.

Confidentiality Level

Iunderstand that State and Federal Laws strictly prohibit unauthorized access,use, modification, disclosure, or destruction of confidential, sensitive orprotected health information. Penaltiesfor violation may include disciplinary action, including termination ofemployment, and/or criminal or civil action.