Case Manager/Advocate

Mychangepoint; Arizona; On-site; USD 42,000 - 64,000; Full time

Job summary

Mychangepoint's SAFE House is seeking a dedicated BHT/Case Manager to advocate for residents, secure entitlements, and coordinate transportation with service providers. The role emphasizes collaboration to create a therapeutic and safe environment that supports emotional growth.

You will develop and implement residents' DV education programs, maintain compliant clinical records, and actively participate in quality management and training to uphold state standards.

Qualifications

• Fluent in English, both verbally and in writing.
• High School Diploma required.
• 5 years Behavioral Health Experience for BHT case management level.
• Current Arizona Driver's License.
• Comply with a Drug Free workplace policy.
• Must be at least 21 years old.

Responsibilities

• Advocate for clients and obtain entitlements.
• Coordinate transportation between SAFE House and service providers.
• Maintain clinical records and documentation.
• Provide crisis services and coordinate service delivery.
• Engage residents in goals planning and weekly review of progress.
• Assist with housing and resource referrals and community training.

Skills

Fluent English

Literate

Analytical skills

Problem solving

Multitasking

Documentation

Education

High School Diploma

Job description

SPECIALPOPULATION served by Case Manager:

SMI Children/Adolescent Substance Abuse DD

LINESOF AUTHORITY:

This position is supervised by the ProgramManager or their Designee of the SAFE House. Unless specifically designated thisposition does not supervise other personnel.The position may require periodic participation in peer review activities.

POSITIONSUMMARY:

Advocate for clients, obtain entitlements, coordinate transportationbetween SAFE House and other service providers.The BHT/Case Manager is expected to cooperate as a team member in theprovision of a therapeutic and safe environment that encourages each resident'semotional growth and security. Responsiblefor the planning, coordination, and implementation of the residents DVeducation program. This positon isexpected to meet all standards for clinical documentation.

PRINCIPLEDUTIES/RESPONSIBILITIES:

• Adheres to personnel policies andcomply with agency requirements for ethical and professional behavior.
• Provides services to clients as a casemanager. Provide activities such asgroups for the residents, children's activities, and coordination.
• Is responsible for all aspects of theclinical records, provides crisis services and assist with service coordinationfor the client.
• Engages and includes the client in thedevelopment and implementation of the resident's goals. Review the progress of the goals with theresidents weekly.
• Protects client confidentiality andpersonal rights.
• Keeps clear, concise and accuraterecords of clinical activity according to Policy and Procedures.
• Assists clients in obtainingentitlements and benefits pertaining to housing, income, health and othersupportive services, as needed.
• Provides recreation, leisure, andpro-social skills for residents and residents children both individually and ingroups.
• Provides transportation as needed.
• Workwith other agencies to provide wrap services including going in the home and/orschool.
• Attendappropriate training and stay informed on the needs of the residents.
• Establishesand maintains a working relationship with personnel and referral resources.
• Perform vocational screenings andevaluations
• Act as a liaison between client,Department of Vocational Rehabilitation, and employer
• Provide job development and placementservices
• Provide community training sitedevelopment
• Coordinates and accompanies clients toPCP/Doctor appointments.
• Provides health promotion groupsincluding but not limited to hygiene, exercise, and nutrition
• Providehousing support
• Identifying housing needs
• Assist with applications for housing
• Assist in location of resources andreferrals for housing.
• Must meet state standards for continuededucation.
• Attend scheduled meetings and trainings.
• This position requires positive and activesupport of the company, the resident and the co-worker.
• Promotesquality and safety to help maintain a safe and pleasant work environment,follows safety regulations, and actively contributes towards a safe workplace.
• Must participate in quality management andquality improvement activities.
• Performs other duties as assigned by theirsupervisor or designee.

PRIMARYCONTACTS:

• Frequent interaction with residents, theirchildren, and their support system.
• Interfaceas needed with peers, advocates, and other team's members.
• Collaboration,as appropriate, with other community resources/referral agencies, with the resident'sconsent.

POSITIONREQUISITES:

Qualifications and Experience

Required:

• High School Diploma
• plusfive (5) years Behavioral Health Experience for BHT case management level
• CurrentArizona Driver's License.
• Complywith a Drug Free workplace.
• Must be at least 21 years old.
• Knowledge and ability to define theneeds of the client served.
  ForThose Working With SMI:
  1. Knowledge ofsymptoms related to qualifying diagnosis.

2. Ability to identify and communicate signs ofregression and deterioration.

3. Knowledge of interventions to foster selfcare and ADL skill development.

ForThose Working With Children/Adolescent:

1. Knowledge and training in developmentstages and interface of

development with childhood disorder.

2. Knowledgeof Behavior Management and ability to develop age-

appropriate interventions.

3. Able to communicate at an age-appropriatelevel.

ForThose Working With Substance Abuse:

1. Able to identify signs and symptoms ofSubstance Abuse and Chemical

2. Knowledge of range of treatment fordependence including relapse,

prevention, strategies and self helpgroups.

3.Able to provide a diagnostic impression per DSM IV criteria for Substance

Abuse and Chemical Dependency.

4. Knowledgeof history of substance dependence and of the

biopsychosocial influences and effects ofdependencies.

ForThose Working With DD:

1.Knowledge of symptoms related to qualifying diagnosis.

2. Ability to identify signs ofregression and deterioration.

3. Knowledge of Article 9 (customer rights) ofState Requirements.

4.Knowledgeof Customer Intervention Techniques relative to self care and

Preferred:

• CPRand First Aid certification.
• Knowledgeof entitlement process and local resources.

Skills/Abilities

Required:

• Fluentin English, both verbally and in writing.
• Literate.
• Ableto effectively employ analytical and problem-solving skills.
• Able to prioritize, handle multipletasks with resident.
• Abilityto accurately complete difficult paperwork in a timely manner
  producing professional documents, chartingin customers charts, and record
  keeping.

Preferred:

• Experienceand training in crisis intervention.
• Familiarwith psychotropic drugs and their side effects.

WORKINGCONDITIONS:

Physical Requirements

Able to sit for extended periods of time.

Able to speak clearly in ordinaryconversation and phone communications.

Able to hear ordinary conversation andphone communications.

Emotional Capabilities

Able to work with customers who areemotionally distressed, in crisis.

Able to work with individuals who havebeen abused or perpetrated abuse.

Able to work with customers who abusesubstances.

Equipment Operation

Able to drive a vehicle.

Able to operate general officeequipment.

Environmental Conditions

Air conditioned and/or heated officesetting.

Accommodation