Dedicated Account Associate

Crete Carrier Corporation; Cheyenne (WY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Crete Carrier Corporation in Cheyenne, WY is seeking an experienced operations supervisor to coordinate a dedicated account, assign routes, and ensure loads are delivered safely and on time.

You will act as the main contact for the customer base, supervise drivers, monitor loads from tender to delivery, and collaborate with relevant departments to resolve issues and optimize operations.

Qualifications

• Excellent verbal and written communication skills.
• Advanced knowledge with discretion and judgment.
• Solves problems and makes decisions independently.
• Strong supervisory and leadership skills.
• Ability to manage multiple priorities and deadlines.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Assigns loads and routes drivers based on hours and customer needs.
• Serves as main point-of-contact for assigned customers and monitors loads.
• Performs supervisory duties to coach and manage drivers.
• Coordinates with departments to resolve customer issues.
• Monitors trailer pools and guides trailer movements when needed.
• Verifies driver hours of service for safe deliveries.
• Balances driver time-off with operational needs.
• Establishes and maintains positive working relationships.
• Receives and carries out instructions; maintains attendance.
• Performs other duties as assigned.

Skills

Excellent verbal and written comms

Decision making and discretion

Problem solving

Supervisory and leadership

Multitasking and deadlines

Microsoft Office Suite

Education

Bachelor's degree

3-4 years related experience

Tools

Microsoft Office Suite

Job description

POSITION SUMMARY Coordinates the overall operations of an assigned dedicated account, including overseeing drivers and providing customer service, to ensure loads are delivered safely and timely.ROLE AND RESPONSIBILITIES

• Assigns loads and routes drivers based upon available hours and customer needs.
• Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from the time the load is tendered until it is delivered.
• Performs supervisory responsibilities, as needed, to effectively manage drivers including coaching, planning, assigning work, addressing complaints, and resolving problems.
• Communicates customer issues and concerns with the appropriate departments as needed.
• Monitors trailer pools at assigned customer locations, coordinates movement of trailers when necessary, and provides guidance if trailer detention issues arise.
• Validates driver hours of service in order to safely and legally facilitate the delivery of loads.
• Balances time off requests made by drivers with the operational need to move freight.
• Establishes and maintains positive working relationships.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.

Requirements

REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication skills.
• Performs work requiring advanced knowledge while consistently exercising discretion and judgement.
• Solves problems and makes decisions independently.
• Strong supervisory and leadership skills.
• Manages multiple priorities and deadlines.
• Proficient with Microsoft Office Suite or related software.

QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• Ability to travel.

CERTIFICATIONS, LICENSES, REGISTRATIONS Valid Driver's License

Full-Time/Part-Time

Full-time

Regular/Temporary

Regular

Shift Schedule

Monday - Friday 0700-1600

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