Dedicated Account Analyst

AmerisourceBergen; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to improving health outcomes as a Dedicated Account Analyst. In this pivotal role, you'll lead a team of specialists, ensuring alignment with client goals while providing expert customer service. Your leadership will guide onboarding and training, fostering a collaborative environment that drives success. With a focus on client retention and savings initiatives, you'll play a crucial part in shaping healthcare solutions. If you're passionate about making a difference and possess strong organizational and communication skills, this opportunity is perfect for you.

Benefits

Health Coverage

Wellness Programs

Professional Development

Mentorship

Volunteer Activities

Qualifications

• 5+ years in pharmacy or healthcare finance required.
• Strong understanding of U.S. health systems and solutions.

Responsibilities

• Serve as primary client point-of-contact for account coordination.
• Lead onboarding and training for new specialists.

Skills

Organizational Skills

Communication Skills

Customer Relations

Financial Acumen

Critical Thinking

Education

Bachelor's Degree in Pharmaceutical Purchasing or Equivalent

Pharmacy Technician Certification

Tools

Microsoft Office 365

Excel

PowerBI

Salesforce

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

The Dedicated Account Analyst serves as a peer leader amongst the Dedicated Account Specialists and a strong individual contributor by providing training, leadership, and resource alignment to support client goals. The role involves working with leadership to screen and hire potential Dedicated Account Specialist candidates, overseeing their onboarding, training, and ongoing management. It consolidates data from the team to support customer initiatives, updates customers on progress, and reviews reports to assist with customer savings initiatives.

This role will serve as a lead individual contributor for a health systems customer account in the Philadelphia area. It requires on-site presence at least once per week, with occasional travel for meetings and events, generally once to twice per year. Candidates should reside within a 40-mile radius of central Philadelphia. The customer has multiple locations in the area, subject to change based on business needs.

Normal working hours are 8:30 AM – 5:00 PM ET, with potential variations based on business needs.

Responsibilities:

1. Serve as the primary client point-of-contact for on-site Dedicated Account Specialist team coordination.
2. Provide leadership and direction to the team.
3. Lead onboarding and training for new specialists.
4. Assist team members with system access, tools, and resources.
5. Identify and address client needs and issues, escalating as necessary.
6. Provide expert customer service for account setup, training, and reporting.
7. Act as SME for the Cencora ordering platform and report generation.
8. Partner with external and internal stakeholders to meet business goals.
9. Establish reporting timelines with client stakeholders.
10. Ensure team compliance with training requirements.
11. Update clients on resolved issues and review purchasing reports for opportunities.
12. Participate in client savings projects and offer clinical solutions.
13. Collaborate on client retention strategies.
14. Perform other duties as assigned.

Requirements:

- Broad training in fields such as pharmaceutical purchasing, pharmacy technician, supply chain, or equivalent, typically via a bachelor’s degree or experience.

- Pharmacy technician certification or experience as a pharmaceutical buyer is highly preferred.

- 5+ years’ experience in pharmacy or healthcare finance; management experience is a plus but not required.

- Strong organizational, communication, customer relations, and follow-up skills.

- Good understanding of U.S. health systems and Cencora solutions.

- Financial acumen with intermediate ability to interpret data.

- Proactive, critical thinking mindset.

- Proficiency with Microsoft Office 365, especially Excel (V-lookups, pivot tables), PowerBI, and CRM tools like Salesforce.

- Ability to understand customer nuances and facilitate internal alignment.

What Cencora Offers

We provide comprehensive compensation, benefits, and resources supporting an inclusive culture and personal growth. Benefits include health coverage, wellness programs, family support, training, professional development, mentorship, employee resource groups, volunteer activities, and more. For details, visit https://www.virtualfairhub.com/cencora.

Equal Employment Opportunity

Cencora is committed to equal opportunity employment without regard to race, color, religion, sex, sexual orientation, gender identity, or other protected classes. We ensure non-discrimination and provide reasonable accommodations during the employment process. For accommodation requests, contact 888.692.2272 or [e-mail].

Affiliated Companies

AmerisourceBergen Services Corporation