Deckhand - Boston Harbor City Cruises MBTA

Hornblower Group; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Hornblower Group's City Cruises in Boston is seeking a Deckhand to help create unforgettable experiences on the water. The role emphasizes guest comfort, safety, vessel appearance, and hands-on duties as ships dock and sail.

The job requires strong customer service, teamwork, and the ability to lift up to 50 pounds. Availability for nights, weekends, and major holidays is expected. Training includes RESPECT service standards and safety drills.

Qualifications

• High School Diploma or GED or equivalence preferred.
• Must be able to lift up to 50 pounds.
• First Aid/CPR certification a plus but not required.
• Strong customer service, organization, and interpersonal skills.

Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT SERVICE SYSTEM.
• Follow safety procedures to protect passengers and vessel.
• Participate in routine safety drills for incidents such as man overboard, fire, abandon ship.
• Handle lines to moor vessels to pier.
• Stand watch in bows, sterns, or bridge wings to spot obstructions or aids.
• Assist Captain and crew with maintaining vessel equipment and systems.
• Maintain cleanliness and safety of all common areas.
• Sweep, mop, and wash decks and exterior areas.
• Load or unload materials; collect trash from vessel.
• Service, clean, and stock restrooms.
• Be prepared to begin work at scheduled time.
• Maintain uniform and grooming per appearance standards.
• Perform security/safety patrols of all decks when underway.
• Communicate with passengers, answer questions, respond to complaints.
• Assist with boarding and disembarking passengers.
• Other duties as assigned.

Skills

Safety

Customer service

Teamwork

Communication

Physical stamina

Problem solving

Education

High School Diploma

Tools

MS Office

Job description

Deckhand - Help Create Unforgettable Experiences on the Water

Location: Boston, MA | City Cruises | Hornblower Group

Make Every Journey Matter

What if your workplace was the waterfront—and every day brought a new experience? At Hornblower Group, we create experiences that people remember. From iconic city cruises and ferries to waterfront transportation and destination experiences, our teams connect millions of guests with the cities and places they love. As a Deckhand with City Cruises, you won't just work on a vessel. You'll be part of the team responsible for delivering a safe, seamless, and memorable experience for every guest who steps aboard. If you enjoy being hands-on, working with people, solving problems, and being part of a team where no two days are exactly alike, this could be your next adventure.

Position Summary

The successful Deckhand is responsible for maintaining the appearance and cleanliness of the vessel, ensuring guest comfort and safety while underway, and assisting with docking and undocking. This position has superb guest service & communication skills.

Duties And Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT SERVICE SYSTEM.
• Follow safety procedures to ensure the protection of passengers and vessel.
• Participate in routine safety drills to prepare for major incidents including man overboard, fire and abandon ship.
• Handle lines to moor vessels to pier.
• Stand watch in ships' bows, sterns, or bridge wings to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthouses.
• Assist Captain and supervisory personnel in maintaining vessel equipment and systems such as HVAC, engine, and technical equipment.
• Maintain the cleanliness and safety of all common areas.
• Sweep, mop, and wash down decks and exterior to remove dirt and debris using brooms, mops, brushes, and hoses.
• Load or unload materials from vessels; gather and remove trash from vessel.
• Service, clean, and supply restrooms.
• Be prepared to begin work at scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Performs security/safety patrols of all decks while vessel is underway.
• Communicates with passengers, answering questions and responding to complaints.
• Assists with boarding and disembarking of passengers.
• Additional job duties as assigned.

Requirements & Qualifications

• High School Diploma (or GED or High School Equivalence Certificate) preferred.
• Will work for extended periods of time without sitting.
• Must be able to lift fifty (50) pounds.
• First Aid and CPR/AED Certification a plus but not required.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

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The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.