Deckhand

Boston Harbor City Cruises; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Boston Harbor City Cruises, part of Hornblower Group, invites a Deckhand to join our waterfront team in Boston. The role emphasizes guest comfort, safety, and a hands-on approach aboard a vessel, with opportunities to engage directly with guests and crew.

The successful candidate will maintain cleanliness, support safe operations, and assist with docking, undocking, and guest services, including answering questions and ensuring a positive experience for every guest aboard.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lift 50 pounds.
• Strong customer service and communication skills.
• Basic computer skills including Office suite.

Responsibilities

• Maintain vessel appearance and cleanliness.
• Ensure guest comfort and safety while underway.
• Assist with docking and undocking.
• Provide exceptional hospitality and respond to questions.
• Participate in safety drills and follow procedures.

Skills

Hospitality

Customer service

Communication

Safety procedures

Teamwork

Education

High School Diploma

Tools

MS Office

Job description

Deckhand - Help Create Unforgettable Experiences on the Water

Location: Boston, MA | City Cruises | Hornblower Group

Make Every Journey Matter

What if your workplace was the waterfront—and every day brought a new experience? At Hornblower Group, we create experiences that people remember. From iconic city cruises and ferries to waterfront transportation and destination experiences, our teams connect millions of guests with the cities and places they love. As a Deckhand with City Cruises, you won't just work on a vessel. You'll be part of the team responsible for delivering a safe, seamless, and memorable experience for every guest who steps aboard. If you enjoy being hands-on, working with people, solving problems, and being part of a team where no two days are exactly alike, this could be your next adventure.

Position Summary:

The successful Deckhand is responsible for maintaining the appearance and cleanliness of the vessel, ensuring guest comfort and safety while underway, and assisting with docking and undocking. This position has superb guest service & communication skills.

Duties and Responsibilities:

• Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT SERVICE SYSTEM.
• Follow safety procedures to ensure the protection of passengers and vessel.
• Participate in routine safety drills to prepare for major incidents including man overboard, fire and abandon ship.
• Handle lines to moor vessels to pier.
• Stand watch in ships’ bows, sterns, or bridge wings to look for obstructions in a ship’s path or to locate navigational aids such as buoys and lighthouses.
• Assist Captain and supervisory personnel in maintaining vessel equipment and systems such as HVAC, engine, and technical equipment.
• Maintain the cleanliness and safety of all common areas.
• Sweep, mop, and wash down decks and exterior to remove dirt and debris using brooms, mops, brushes, and hoses.
• Load or unload materials from vessels; gather and remove trash from vessel.
• Service, clean, and supply restrooms.
• Be prepared to begin work at scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Performs security/safety patrols of all decks while vessel is underway.
• Communicates with passengers, answering questions and responding to complaints.
• Assists with boarding and disembarking of passengers.
• Additional job duties as assigned.

Requirements & Qualifications:

• High School Diploma (or GED or High School Equivalence Certificate) preferred.
• Will work for extended periods of time without sitting.
• Must be able to lift fifty (50) pounds.
• First Aid and CPR/AED Certification a plus but not required.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.