Deckhand - Odyssey & Spirit of Boston

Hornblower Corp; Boston (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

Hornblower Corp is seeking a Deckhand to maintain vessel appearance and ensure guest comfort and safety while underway. You will assist with docking, manage lines, and stand watch for navigational aids.

Excellent hospitality and communication skills are essential as you interact with guests and crew throughout shifts. Responsibilities include following safety procedures, participating in drills, maintaining cleanliness in public areas, and supporting the Captain and crew with equipment

Qualifications

• High School Diploma preferred.
• Ability to work extended periods without sitting.
• Capable of lifting up to 50 pounds.
• First Aid/CPR certification a plus but not required.
• Strong customer service, organizational and interpersonal skills.
• Detail oriented and deadline driven.
• Ability to handle multiple tasks simultaneously.
• Effective communication with coworkers and guests.

Responsibilities

• Maintain appearance and cleanliness of the vessel and guest areas.
• Ensure guest comfort and safety while underway.
• Assist with docking and undocking procedures.
• Provide exceptional hospitality to guests and coworkers.
• Follow safety procedures to protect passengers and vessel.
• Participate in routine safety drills for major incidents.
• Handle lines to moor vessels to pier.
• Stand watch to observe navigational aids and obstructions.
• Assist with maintenance of vessel equipment and systems.
• Maintain cleanliness of common areas.
• Load/unload materials and manage trash.
• Service and supply restrooms.
• Be prepared to start work at scheduled time.
• Maintain uniform and grooming per appearance standards.
• Perform security/safety patrols while underway.
• Communicate with passengers, answer questions, respond to complaints.
• Assist boarding/disembarking of passengers.
• Additional duties as assigned.

Skills

Guest service

Safety awareness

Team communication

Multitasking

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

Position Summary:

The successful Deckhand is responsible for maintaining the appearance and cleanliness of the vessel, ensuring guest comfort and safety while underway, and assisting with docking and undocking. This position has superb guest service & communication skills.

Duties and Responsibilities:

• Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT SERVICE SYSTEM.
• Follow safety procedures to ensure the protection of passengers and vessel.
• Participate in routine safety drills to prepare for major incidents including man overboard, fire and abandon ship.
• Handle lines to moor vessels to pier.
• Stand watch in ships' bows, sterns, or bridge wings to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthouses.
• Assist Captain and supervisory personnel in maintaining vessel equipment and systems such as HVAC, engine, and technical equipment.
• Maintain the cleanliness and safety of all common areas.
• Sweep, mop, and wash down decks and exterior to remove dirt and debris using brooms, mops, brushes, and hoses.
• Load or unload materials from vessels; gather and remove trash from vessel.
• Service, clean, and supply restrooms.
• Be prepared to begin work at scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Performs security/safety patrols of all decks while vessel is underway.
• Communicates with passengers, answering questions and responding to complaints.
• Assists with boarding and disembarking of passengers.
• Additional job duties as assigned.

Requirements & Qualifications:

• High School Diploma (or GED or High School Equivalence Certificate) preferred.
• Will work for extended periods of time without sitting.
• Must be able to lift fifty (50) pounds.
• First Aid and CPR/AED Certification a plus but not required.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintainuniformandpersonalgroomingincompliancewithappearancestandards.
• Will be required to be available for work nights, weekends and on all major holidays.

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