Deckhand - Hingham MBTA Full-Time

Hornblower Corp; Hingham (MA); On-site; USD 32,000 - 52,000; Full time

Job summary

Hornblower Corp in the United States is seeking a Deckhand to maintain the vessel’s appearance, ensure guest comfort and safety while underway, and assist with docking and undocking. This role requires superb guest service and communication skills.

Responsibilities include safety procedures, drills, mooring lines, watch duty, and assisting with equipment maintenance. Availability for nights, weekends, and holidays is required.

Qualifications

• High School Diploma or GED preferred.
• Must be able to lift 50 pounds.
• Strong customer service, organization, and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.
• Must be available for nights, weekends and major holidays.

Responsibilities

• Provide hospitality to guests and coworkers according to RESPECT SERVICE SYSTEM.
• Follow safety procedures to protect passengers and vessel.
• Participate in routine safety drills for major incidents.
• Handle lines to moor vessels to pier.
• Stand watch and identify navigational aids and obstructions.
• Assist with vessel equipment maintenance (HVAC, engines, tech).
• Maintain cleanliness and safety of all common areas.
• Load/unload materials and manage trash.
• Serve and stock restrooms; keep grooming and appearance standards.
• Be prepared to start work at scheduled times.

Skills

Customer service

Organization

Interpersonal skills

Listening effectively

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position Summary:

The successful Deckhand is responsible for maintaining the appearance and cleanliness of the vessel, ensuring guest comfort and safety while underway, and assisting with docking and undocking. This position has superb guest service & communication skills.

Duties and Responsibilities:

• Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT SERVICE SYSTEM.
• Follow safety procedures to ensure the protection of passengers and vessel.
• Participate in routine safety drills to prepare for major incidents including man overboard, fire and abandon ship.
• Handle lines to moor vessels to pier.
• Stand watch in ships' bows, sterns, or bridge wings to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthouses.
• Assist Captain and supervisory personnel in maintaining vessel equipment and systems such as HVAC, engine, and technical equipment.
• Maintain the cleanliness and safety of all common areas.
• Sweep, mop, and wash down decks and exterior to remove dirt and debris using brooms, mops, brushes, and hoses.
• Load or unload materials from vessels; gather and remove trash from vessel.
• Service, clean, and supply restrooms.
• Be prepared to begin work at scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Performs security/safety patrols of all decks while vessel is underway.
• Communicates with passengers, answering questions and responding to complaints.
• Assists with boarding and disembarking of passengers.
• Additional job duties as assigned.

Requirements & Qualifications:

• High School Diploma (or GED or High School Equivalence Certificate) preferred.
• Will work for extended periods of time without sitting.
• Must be able to lift fifty (50) pounds.
• First Aid and CPR/AED Certification a plus but not required.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintainuniformandpersonalgroomingincompliancewithappearancestandards.
• Will be required to be available for work nights, weekends and on all major holidays.

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