Decision Support Analyst

Acxiom; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Acxiom seeks a Campaign Management professional to assist clients with end-to-end campaign execution across marketing channels from Conway, Arkansas. You will manage vendor relationships, ensure operational readiness, and drive approvals and audits before launches.

You will partner with internal teams to optimize strategies, maintain documentation, and deliver timely updates. The role emphasizes multi-project coordination and precise communication to ensure successful campaigns.

Qualifications

• Bachelor's degree required.
• Functional knowledge of solution management.
• Ability to partner with clients and internal teams to resolve issues.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple projects simultaneously to meet deadlines.

Responsibilities

• Manage vendors in acquisition processes and coordinate with client and Acxiom to optimize execution strategies.
• Collaborate with outside vendors for campaigns and ensure proper approvals and sign-offs.
• Communicate clearly with internal partners; provide routine BAU updates and issue resolution.
• Create and maintain process documentation and ensure up-to-date records.
• Capture and document campaign sign-offs and approvals; complete audits in Workfront.
• Manage new account acquisition campaigns per client specs and timelines; oversee 4-5 lines of business.
• Maintain calendar updates for all campaigns and coordinate change requests as needed.

Skills

Detail-oriented

Multi-project management

Client collaboration

Vendor coordination

Education

Bachelor's degree

Tools

Campaign Management Tools

Financial Services industry knowledge

Job description

Assist clients with campaign management through the following ways:

Execute and deliver projects across client’s marketing channels

Manage operational readiness for assigned client’s marketing campaigns, ensuring all marketing service teams and associated vendor partners complete required processes and deliverables prior to campaign launch.

Build and maintain a thorough understanding of client data and marketing capabilities, ensuring marketing campaigns are systematically programmed, audited for accuracy, and approved prior to launch.

Duties And Responsibilities

• Manage vendors in the acquisition processes
  • Collaborate between client and Acxiom to optimize execution strategies
  • Work with outside vendors based on assigned campaigns – Transunion, Neustar, Analytic Partners, etc.
• Execute clear and concise communication with internal partners
  • Deliver routine updates for BAU processing
  • Consult with internal partners on questions and issues
  • Provide adequate written and verbal communication pertaining to related processing
  • Actively participate in idea-generation sessions for process efficiencies and improvements

• Manage new account acquisition campaigns according to client-provided specifications and timelines and ensure proper audits and sign offs are completed as planned
  • Ensure all tasks are completed on time for 4-5 lines of business
  • Create and implement new or change requests for assigned campaigns
  • Manage the calendar updates for all campaigns

• Create and maintain process documentation and ensure it’s consistent and orderly
  • Ensure process documentation is up to date
  • Develop new documentation as needed

• Capture and document all campaign related sign offs and approvals
  • Provide approval on Preselection and Fulfillment audits for assigned lines of business
  • Complete the approvals/sign offs in Workfront

Qualifications

Required

• Bachelor's degree
• Functional knowledge of solution management
• Effectively partner with clients and internal teams to answer questions, investigate concerns, conduct research, and ensure successful issue resolution
• Detail-oriented
• Ability to manage multiple projects simultaneously to meet deadlines and quality standards

Preferred

• Campaign Management Tools
• Financial Services industry background

Primary Location City/State:

Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

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Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [e-mail].