Debt Solutions Administrator (Remote)

Farber Group; California (MO); Hybrid; USD 42,000 - 47,000; Full time

Benefits offered by this job

Flexible work arrangements

Generous vacation-wellness days

Extended health and dental coverage

Employee Assistance Program and mental

retirement savings plan

Professional development support

Annual company events

Discounts and perks access

Job summary

Farber Group seeks a Debt Solutions Administrator to provide exceptional client service while supporting Licensed Insolvency Trustees and Debt Solutions Managers with administrative tasks.

You will input data, verify documents, and coordinate with multiple teams to move files through insolvency processes, ensuring accuracy and timely communication with clients.

Qualifications

• 3 years’ experience in an administrative or clerical role.
• Post-secondary education or related equivalent experience.
• Experience in consumer insolvency is highly desirable.

Responsibilities

• Accurate input of client data into Ascend, Dynamics and other software.
• Work independently on files assigned by Debt Solution Managers.
• Verify files for accuracy and completeness of applications and documents.
• Develop plans with client contact points to move files to the next stage.
• Promptly communicate with clients to obtain outstanding items.
• Explain insolvency steps and guide prospective clients accordingly.
• Organize and upload documentation to internal systems.
• Collaborate with other teams to prepare files for input.
• Coordinate with admin and banking teams on outstanding issues.
• Build and maintain relationships with Debt Solution Managers across Canada.

Skills

Administrative experience

Communication skills

Interpersonal skills

Organizational skills

Time management

Multitasking

Microsoft Office

Education

Post-secondary education or equivalent

Tools

Ascend

Microsoft Dynamics CRM

Microsoft Office

Job description

Company Information

One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 200,000+ Canadians get out of debt. And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals. Join us in better serving the growing number of Canadians who are in need of help.

Position Summary

The Debt Solutions Administratorwill provideexceptional service to our clients while supporting our team of Licensed Insolvency Trustees and Debt Solutions Managers with other administrative tasks.

Responsibilities

• Accurate file input of pertinent information into Ascend, Microsoft Dynamics and other software.
• Working independently on a variety of files assigned by Debt Solution Managers and/or Regional Practice Leader.
• Verifying files for accuracy and completeness on the application and supportive documentation.
• Developing and organizing a plan including contact points with the client, gathering documents, and following up to get each file from its current status to the next stage in the process.
• Communicating promptly and as planned with the prospective client to acquire outstanding items that will enhance the client’s experience in preparation to sign with the Debt Solution Manager.
• Providing clarity and guidance on insolvency and explaining next steps to the prospective clients.
• Efficiently organizing and uploading documentation to an internal database.
• Collaborating with other teams to prepare file for input.
• Liaison with admin and banking teams regarding outstanding issue on files
• Establishing and nurturing good working relationship with a team of 4-5 Debt Solution Managers across Canada
• Other duties as may be required

Qualifications

• Post-secondary education or related equivalent experience.
• 3 years’ experience in an administrative or clerical role.
• Previous experience in the consumer insolvency experience is highly desirable.
• Natural ability to recognize and speak to the client’s emotional state.
• Excellent verbal and written communication skills to effectively connect with clients and other stakeholders.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Excellent organization and time management skills.
• High computer literacy with Microsoft Office and the ability to learn new programs.
• Great interpersonal skills to deal with team members, staff, and clients.
• A team player who can also work independently and take ownership of their workload.
• Experience with Microsoft Dynamics CRM would be an asset.

Benefits, and Perks

• Flexible work arrangements
• Generous vacation-wellness days and birthday off
• Extended health and dental coverage, plus virtual doctor services
• Employee Assistance Program and mental health resources
• Company-matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive access to perks and discounts

Position: Debt Solutions Administrator

Location: Remote

Industry: Financial Services

Employment Type: Permanent/Fulltime

Salary: $42,000-$47,000

Our Culture at Farber

At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We’re dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one.

Our culture is grounded in recognition, growth, and connection. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. We also take pride in celebrating the diverse communities we serve and work in, creating a workplace where everyone can show up as their authentic selves.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.