Debit Card Fraud Investigator I

Simmons Bank; Little Rock (AR); On-site; USD 38,000 - 48,000; Full time

Job summary

Simmons Bank is seeking a Debit Fraud Analyst I to identify, investigate, and resolve fraud on debit cards and digital transactions. The role supports internal staff and customers, coordinating with authorities as needed.

The position follows a four-day, 10-hour schedule, with mandatory weekend hours. Candidates should have at least a high school diploma and two years of fraud-related experience to join our Deposit Operations team.

Qualifications

• High school diploma or equivalent is required.
• Two years of Fraud experience or related experience is required; banking operations and/or customer service experience is preferred.

Responsibilities

• Review, analyze and investigate debit card fraud and Zelle-related fraud.
• Serve as primary resource regarding debit card and Zelle fraud for internal associates and customers.
• Coordinate investigations with local, state, and federal law enforcement agencies.
• Review reports related to fraud prevention programs and services.
• Escalate high risk fraud trends to mitigate losses.
• Maintain detailed records on all responsibilities and ensure compliance with laws and policies.

Skills

Task accuracy

Team collaboration

Problem solving

Reading comprehension

Written communication

Verbal communication

Interpersonal skills

Prioritization

Education

High school diploma or equivalent

Tools

MS Office

Excel

Outlook

Teams

Job description

Simmons Bank is seeking a Debit Fraud Analyst I to identify, investigate, and resolve fraud on debit cards and digital transactions. The role supports internal staff and customers, coordinating with authorities as needed.

The position follows a four-day, 10-hour schedule, with mandatory weekend hours. Candidates should have at least a high school diploma and two years of fraud-related experience to join our Deposit Operations team.