Debit Fraud Analyst I

Simmons Bank; Little Rock (AR); On-site; USD 38,000 - 48,000; Full time

Job summary

Simmons Bank is seeking a Debit Fraud Analyst I to identify, investigate, and resolve fraud on debit cards and digital transactions. The role supports internal staff and customers, coordinating with authorities as needed.

The position follows a four-day, 10-hour schedule, with mandatory weekend hours. Candidates should have at least a high school diploma and two years of fraud-related experience to join our Deposit Operations team.

Qualifications

• High school diploma or equivalent is required.
• Two years of Fraud experience or related experience is required; banking operations and/or customer service experience is preferred.

Responsibilities

• Review, analyze and investigate debit card fraud and Zelle-related fraud.
• Serve as primary resource regarding debit card and Zelle fraud for internal associates and customers.
• Coordinate investigations with local, state, and federal law enforcement agencies.
• Review reports related to fraud prevention programs and services.
• Escalate high risk fraud trends to mitigate losses.
• Maintain detailed records on all responsibilities and ensure compliance with laws and policies.

Skills

Task accuracy

Team collaboration

Problem solving

Reading comprehension

Written communication

Verbal communication

Interpersonal skills

Prioritization

Education

High school diploma or equivalent

Tools

MS Office

Excel

Outlook

Teams

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Position Summary

The Debit Fraud Analyst I serves as a primary resource to identify, investigate, and resolve fraud on debit cards and digital transactions.

Work Schedule

This position follows a four-day, 10-hour shift schedule. Team members are required to work Saturdays and Sundays from 7:00 AM to 6:00 PM, plus two additional weekdays. Weekday assignments may be flexible based on operational needs.

Essential Duties and Responsibilities

• Review, analyze and investigate debit card fraud and Zelle-related fraud reported.
• Serves as primary resource regarding debit card and Zelle fraud for both internal associates and bank customers.
• Coordinate investigations with local, state, and federal law enforcement agencies.
• Review reports related to fraud prevention programs and services.
• Escalate high risk fraud trends to mitigate fraud losses.
• May provide support to other areas of Deposit Operations as requested by the supervisor.
• Maintains detailed records on all work responsibilities as required.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

Skills

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor.

Education and/or Experience

High school diploma or its equivalent is required, and Two years of Fraud experience or related experience required; banking operations and/or customer service experience preferred.

Computer Skills

MS Office programs - Office, Teams, Excel, Outlook

Skills Training

Communication, Customer Service, Bank Products and Services, Sales, Telephone

Equal Employment Opportunity Information

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

Since 1903, we've been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. Parallel to our growth, Simmons Bank's community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates. Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth. If these cornerstones of company culture appeal to you, let's talk! There's never been a better time to join our team.