Dealership Technology Success Consultant

MSX International; Tampa (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

MSX International is seeking a Dealership Technology Success Consultant to lead onboarding and training of dealership teams on a new online service platform. You will coach staff, build trusted relationships with management, and drive adoption while traveling across your territory.

You will also analyze feedback and implement improvements to maximize utilization. The role requires coaching skills, a tech-friendly approach, strong communication, and the ability to travel up to 80% including

Qualifications

• Teaching mentality and ability to help others learn.
• Comfort with new software and clear explanations.
• Curious mindset with questions to understand the 'why'.
• Outgoing personality energized by meeting people.

Responsibilities

• Lead onboarding and training sessions (virtual and in-person).
• Coach and mentor dealership staff with ongoing support.
• Build trusted relationships with dealership management.
• Analyze feedback and recommend actions to improve adoption.
• Manage travel within territory (up to 80%, including overnights and flights).
• Champion success by tracking metrics and dealer milestones.

Skills

Teaching mentality

Comfort with technology

Curious mindset

Outgoing personality

Travel willingness

Valid driver's license

Strong communication

Education

High school diploma or GED

Job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Are you passionate about teaching and thrive on helping others succeed? We are looking for you to join our Dealer support Team.

As a Dealership Technology Success Consultant, you will be the driving force behind the adoption of a new online service reservation platform at your assigned dealers. You will coach, train and empower dealership teams to embrace this new technology – turning hesitation into confidence and complexity into simplicity. You will be provided with training that will allow you to lead your assigned dealers through the installation process and continue to provide post-installation support to ensure they are utilizing the new technology to its full potential.

What You’ll Do

• Lead onboarding and Training – deliver engaging, hands-on training session (virtual and in-person) that bring dealership teams up to speed on new technology
• Coach & Mentor – work side by side with dealership employee, offering personalized guidance and ongoing support to build lasting skills
• Build trusted relationships- serve as go-to partner for dealership management, fostering trust and ensuring alignment with their goals
• Analyze & Improve- collect feedback, identify adoption barriers and recommend actional improvements to optimize technology utilization
• Manage your territory – coordinate travel logistics (up to 80%, including overnights and flights) while maintain detailed records of visits and travel expenses.
• Champion Success – track key performance metrics and celebrate dealer milestones, driving measurable improvements in technology adoption.

How do we measure success in this role?

• High dealer adoption and satisfaction with FSR+
• Strong, lasting relationships across your territory
• Measurable improvements in dealership efficiency and customer experience
• Confident, well-trained dealership teams who can independently leverage the platform

Qualifications

• Teaching Mentality – you genuinely love helping others learn and grow
• Comfort working with technology – you pick up new software quickly and can explain it clearly
• An inquisitive mindset – you ask the right questions, dig deeper, and are always eager to understand the "why"
• An outgoing, extroverted personality – you are energized by meeting new people
• Willingness and ability to travel up to 80% (including overnight travel & Flights)
• Valid driver’s license and reliable vehicle
• Strong communication and presentation skills
• High school diploma or General Equivalency Diploma (GED) is required

Bonus Points If You Have...

• Experience with automotive Dealer Management System(s) DMS
• Background in software training, or technical enablement
• Previous customer service or client-facing consulting experienc

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.