Dealership Technology Success Consultant

MSX International; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

MSX International is seeking a Dealership Technology Success Consultant to drive adoption of a new online service reservation platform at assigned dealers. You will coach, train, and empower dealership teams, leading the installation process and providing post-installation support to maximize technology use.

The role requires coaching skills, comfort with technology, and a proactive, people-focused approach. Travel up to 80% is required to support dealerships across the territory.

Qualifications

• High school diploma or GED required.
• Valid driver's license and reliable vehicle.
• Willingness to travel up to 80% including overnights.
• Strong communication and presentation skills.
• Comfort with new technology and software.
• Customer-facing consulting mindset.

Responsibilities

• Lead onboarding and training sessions (virtual and in-person).
• Coach and mentor dealership teams.
• Build trusted relationships with dealership management.
• Analyze feedback and recommend improvements to drive adoption.
• Manage territory travel logistics (up to 80%) and track expenses.
• Champion success by guiding measurable improvements.

Skills

Teaching mentality

Tech-savvy

Communication skills

Public speaking

Travel readiness

Education

High school diploma or GED

Tools

DMS experience

Job description

Dealership Technology Success Consultant

• Full-time


• Workplace Type: Field Based

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Are you passionate about teaching and thrive on helping others succeed? We are looking for you to join our Dealer support Team.

As a Dealership Technology Success Consultant, you will be the driving force behind the adoption of a new online service reservation platform at your assigned dealers. You will coach, train and empower dealership teams to embrace this new technology – turning hesitation into confidence and complexity into simplicity. You will be provided with training that will allow you to lead your assigned dealers through the installation process and continue to provide post-installation support to ensure they are utilizing the new technology to its full potential.

What you’ll do

• Lead onboarding and Training – deliver engaging, hands-on training session (virtual and in-person) that bring dealership teams up to speed on new technology


• Coach & Mentor – work side by side with dealership employee, offering personalized guidance and ongoing support to build lasting skills


• Build trusted relationships- serve as go-to partner for dealership management, fostering trust and ensuring alignment with their goals


• Analyze & Improve- collect feedback, identify adoption barriers and recommend actional improvements to optimize technology utilization


• Manage your territory – coordinate travel logistics (up to 80%, including overnights and flights) while maintain detailed records of visits and travel expenses.


• Champion Success – track key performance metrics and celebrate dealer milestones, driving measurable improvements in technology adoption.

How do we measure success in this role?

• High dealer adoption and satisfaction with FSR+


• Strong, lasting relationships across your territory


• Measurable improvements in dealership efficiency and customer experience


• Confident, well-trained dealership teams who can independently leverage the platform

• Teaching Mentality – you genuinely love helping others learn and grow


• Comfort working with technology – you pick up new software quickly and can explain it clearly


• An inquisitive mindset – you ask the right questions, dig deeper, and are always eager to understand the \"why\"


• An outgoing, extroverted personality – you are energized by meeting new people


• Willingness and ability to travel up to 80% (including overnight travel & Flights)


• Valid driver’s license and reliable vehicle


• Strong communication and presentation skills


• High school diploma or General Equivalency Diploma (GED) is required

Bonus Points If You Have...

• Experience with automotive Dealer Management System(s) DMS


• Background in software training, or technical enablement


• Previous customer service or client-facing consulting experienc

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.